Platin casino ønsker ikke at udbetale penge

God eftermiddag. Jeg vil gerne advare jer alle om dette casino. Nemlig selvom jeg er registreret og min konto er blevet bekræftet på det online casino. De vil ikke betale mig. Alt var fint, indtil jeg vandt pengene. Da jeg ville betale, godkendte de min betaling. Og så fra dag til dag i en måned

de løj for mig, at de betalte. Så klagede jeg til posten. De bad mig om kontoudtog for at bevise, at jeg ikke modtog pengene. Da jeg sendte dem de originale kontoudtog fra banken, sagde de, at det ikke er gyldigt, fordi der ikke er noget banklogo på kontoudtogene. Nu returnerede de pengene til min konto på online casinoet, men de blokerede mig også, så jeg ikke kunne spille eller disponere over mine penge. Alt var fint, mens jeg betalte pengene. Men da jeg fik pengene, var der ikke noget galt. Så jeg vil gerne advare dig om at undgå det casino. Jeg har aldrig set større tyve og gangstere. Tak for din forståelse

I'd say they basically confirmed that you didn't receive the money to your bank at the moment when they returned it to your casino account. Otherwise, they wouldn't return it to you.

Please, submit a complaint against the casino. I'm afraid there's not much we can do here on the forum since they blocked you. I can see that Platin casino usually reacts to complaints submitted through our website so there's a good chance that we can help you.

Tak skal du have. Jeg indgav en klage

Hello,

to me, it seems that your account is not fully verified yet, so this probably causes the delay.

I noticed that there is an issue with your banking statement and the missing logo. Well, not sure whether there is an alternative. I have never seen a banking statement without the bank logo placed on the document, I must say.

Let's see what we can learn through the complaint.

Kontoen blev verificeret. Jeg har allerede foretaget en betaling for et par måneder siden. Dette problem opstod med den anden betaling. Når de løj for mig, at de betalte, betalte de. Så bad de mig bevise med et kontoudtog, at jeg ikke har modtaget pengene. Da jeg sendte dem mine kontoudtog, refunderede de automatisk pengene til min online casinokonto. Og nu fortæller de mig, at kontoudtoget ikke er gyldigt, fordi det ikke har bankens logo. Det er opgørelser fra netbank. Det falder mig ikke ind at ringe til banken for at lave et logo kun til mig på grund af kasinoet. De vil sige, at jeg ikke er normal

Se her. Hvad er problemet her? ? Jeg ser ikke noget problem

Well,

I think that you can ask your bank for a printed version. Can you?

Or find a way how to extract the document in the .pdf form out of our banking app. If I do in my banking app, the document shows a headliner with my bank address and the logo.

Sadly, it's a common thing that casinos do not accept print screens made out of internet banking for such a purpose. Alternatively, the casino can call you, you can share the screen, and log in to your banking app. But I would consider this as the last option.

The way I see it now, the problem is that this document does not show its creator - the bank in this situation.

The printed version converted to .pdf format should help.

Let me know how it works, please.

Så jeg sendte dem en pdf for hele måneden. Jeg tror, jeg sendte dem hele juni måned. Jeg downloadede den fra min netbank

Jeg kan ikke spørge banken. Fordi jeg har netbank. Hvis jeg ikke havde netbank, ville de selv sende det. Da jeg har den, kan jeg ikke sende den

Even if you use some sort of online virtual bank, you must be able to get in touch with support or your personal bank advisor.

Look for some contact form or support line.

I hope you would not need it. Maybe, this downloaded version will suffice.

Let us know, please.

Den er downloadet i pdf-format

Nu kan jeg se, at de bekræftede kontoudtoget. Men min konto er stadig låst

I'll take it as good news. 🙂

Well, it may take a few days to finalize the verification. Just make sure that no other document is missing. Ask the support agent if necessary.

Let me know what you find out.

Jeg har nu bekræftet det. Nu beder de om paysafe-verifikation igen. Du skal have nerver til disse

I can understand, but keep in mind that the casino simply must prove that it's been you who played, made the deposit, won and that all payment options are associated with you directly.

I hope it will finish soon. 🤞

Jeg er interesseret i, hvordan de ikke var interesserede, da jeg betalte pengene. Så var alt godt

That's how it works in 99% of casinos. It would be extremely time consuming for them to verify everyone who makes a deposit. On the other hand, I understand there's no difference from the player's point of you. If they want to verify you, they should do it before you start playing there and spending money. That's actually how it works in online casinos with Czech license.

Min konto er blevet bekræftet. Men da jeg fik overskud. De beder om yderligere verifikationer. Efter at have vundet bad de om mine kontoudtog. Da jeg gjorde det, nu beder de om nogle bekræftelser igen. Jeg har ikke nerver til dem længere

Lad mig bare sige, at jeg giver op på dette casino. Jeg vil spille væk de penge, de ikke vil betale mig. Og jeg vil ikke betale med dem mere. De leder bare efter en grund til ikke at betale pengene. Mit råd er, at du ikke spiller det casino. Jeg vil også lukke min konto hos dem. Det er nemt at sige tyve

What's the point of gambling away the winnings? What happens if you get lucky and win even more? Are you going to play even more to make sure you'll lose it all? What's the point of playing if you want to lose? I don't get it...

You submitted a complaint, we're trying to help you, but we can't help if you don't reply to the complaint and gamble away all the money. Even if we wanted to punish the casino for not paying out the money, we can't, because the casino will simply say that they were ready to pay, but you lost it before they managed to send the withdrawal.