Issues with ruby slots (side 3)

Yep!

Damn, well they are responding too my emails at least , are they yours?

I actually haven't emailed them, only talked to the live chat support which is the most useless thing ever. What email address are you talking to them through? Are they just giving you the typical response about how these are their (terrrrible) timeframes and bla bla bla?

support@rubyslotsmail.com

Hi, has the casino communicated with you and told you why you are waiting a week for your withdrawal ? Did this bonus have a maximum cashout in the rules ? 

If you are verified, you have met all the conditions, so a reply from the casino would definitely be useful. 

However, we give casinos 14 days to resolve a withdrawal, so if you are without an answer and also without money, let us know and our team will try to help you. 

Hello, if you wait 20 days, the complaint has already been suggested to you. It is still the case for you to wait, because in my recent reply I also mentioned that you can contact us if you need help, and 20 days does not seem like a reasonable time to pay out. 🤔

Let me know. 

I just double checked and it does say you may cash out up too 100$ with this coupon….. so does that mean no matter how much a win I can only cash out 100 bucks? Wtf… so I might as well cancel my withdrawal request and do it again just for 100 ? So I’ll never be able too withdrawal the remaining 400$?

Yep that is correct! Never use bonuses with these skeezy casinos.

Wow really so I should just cancle my withdrawal request then huh? And do it for 100 and the rest of the money is pretty much pointless right?

Yes you will never get more than the max cashout. The terms are wild on bonuses for most online casinos. Your best bet is to just not use bonuses in the future. I finally got my $3,700 today but I didnt have any bonuses in use for it.

Damn that’s crazy how they do that shit, so now I’m gonna have too wait all over again too get the 100 bucks lol , shits ridiculous! O shit you got 3700 from Rubyslots? What game do you play?

Did you withdrawal with bitcoin?

Yes I withdrew with bitcoin. I play lots of different stuff. I think this particular win was Plentiful treasure and Fortunate buddha. I deposit quite a bit when I gamble though, so I am not necessarily always lucky lol.

Dude I just canceled my withdrawal and made a new withdrawal for just 100$ and i litterally just turned the 300$ I had left over into 1400 bucks playing fortune of Buddha , that’s prolly the most I’ve ever one so far and I can’t do I god damn thing with any of it can I !! Haha wow

Just my luck I’m broke as hell don’t even have a dollar to my name and boom I hit for over a thousand and I can’t withdrawal any of it , fuck my life

Well, if you won this bonus money, I'm afraid you will only be able to withdraw 100 as mentioned in the screenshot. That's why I always recommend to go through the terms and conditions of the bonus so that the players don't get disappointed like you are now. 😥

Have you made a new withdrawal or not yet ? 

So it's great that you got your money. You won quite a nice sum and I'm glad you have the money in your account. ☘️😊

Regarding the bonuses, I think it's pretty common and therefore some bonuses have a maximum cashout. That's why you should always read the bonus details before you activate it to see if it's suitable for you or if you'd rather avoid it. 🤔

I sympathize with you, but if you have some financial problems, it's definitely not the best idea to play in a casino because you can get into an even more unpleasant situation. 

If it would help you, I can post a guide where you can get information about responsible gambling. 

If you have any problems with your withdrawal, don't hesitate to let me know. 

you like prism? I’m so annoyed with them. I am a depositing player so you would think they would just pay me my $50. But nope. Coupon code FREE60 the details when u select the bonus say max cash out $100. When u complete the 60 spins the system once again tells you max cash out $100 and gives you the playthrough amount. Casino however uses a completely different set of terms they got from their marketing department. Something I have no way of seeing. Anyone at anytime can log into prism and go to coupon section type in FREE60 and the bonus terms pop up and max cash out is $100. Oh and when you complete the playthrough the system removes excess funds above $100. How can they ignore the rules of a bonus that is programmed into the software???? Anyway they paid me only $50 and I doubt I’ll get the rest.

Good luck with that I have $5000 in withdrawls I am trying to get. I have been at it for almost a month now. Bug chat....keep on them. I have to send in more that a water bill to get started you are far from even being close to getting your money.