TenoBet Casino issues. (side 2)

Hej, jeg har nogle spørgsmål om hjemmesiden tenobet3.io. Jeg anmodede om en udbetaling på €1800 for seks dage siden, og de siger, at jeg skal være tålmodig. Min konto har været verificeret i flere uger med alle de nødvendige dokumenter, men jeg tvivler alvorligt på, om jeg nogensinde vil se pengene afspejlet på min konto. Kan I hjælpe mig?

Hi, first of all, I would say that we give casinos 14 days to send the money to the player, so you're almost halfway there. If they tell you to wait, I would try to do so. It's very good that you're verified, and I know you think it shouldn't take long. 

In any case, if they don't send you the money within the specified time, we'll try to help you.

Did they tell you anything specific about why you haven't received the money yet, or just that you have to wait?

De bliver ved med at fortælle mig, at der er en forsinkelse i finansafdelingen. De har tilbageholdt mine penge i syv dage. Jeg har allerede sendt dem en formel e-mail, hvori de siger, at jeg har alle skærmbillederne af ind- og udbetalingerne, samt en e-mail, der bekræfter, at min konto er fuldt verificeret. Jeg sagde, at hvis dette ikke er løst i denne uge, vil jeg starte en chargeback hos min bank og vedhæfte bevis for, at mine penge er tilbageholdt uden grund. Jeg ved, at de ikke vil betale og vil lukke kontoen, men på denne måde foretrækker de måske at betale i stedet for at tabe så meget på chargebacken. Desuden blev indbetalingerne foretaget via Apple Pay, som de ikke kan fjerne fra netværket. Jeg holder jer opdateret, men jeg er sikker på, at de vil finde på en undskyldning for, at jeg ikke opfyldte bonusbetingelserne, selvom jeg gjorde det.

So you played with the bonus, right? If I were you, I wouldn't go for the chargeback option right away. I would keep that as a last resort if nothing else works. I would try to wait first, and if nothing is resolved, then I would file the complaint I mentioned to you. 

If that doesn't work either, then I would go for a chargeback. A chargeback is something that can affect your overall gaming experience at casinos and possibly in other areas, so I would be careful.

Jeg vandt €750 med almindelige penge og €1050 med bonusomsætningen. Selvom det vil påvirke min fremtid, er jeg ligeglad; jeg vil have mine indbetalte penge tilbage i det mindste så meget som muligt, og jeg vil ikke spille igen, hvis det er nødvendigt. Desuden undgår jeg disse problemer på denne måde. Jeg vil ikke engang forestille mig, hvor mange mennesker de svindler på denne måde. Men jeg vil roligt og med bevis give dem det i denne uge af respekt. Ellers vil jeg næste mandag tale med min bank og anmode om en tilbageførsel for et ulicenseret casino og for at have akkumuleret mine penge uden grund, når min konto er verificeret.

So you're not interested in our help? I'm not going to force you into anything, I just wanted to help you. I know that chargebacks are possible, but the payment provider doesn't have to comply in every case. If you used a bank transfer, you'll have to see what the bank says. 

As for withdrawals, sometimes it takes longer than players would like, but that doesn't mean the casino is a scam. I've seen casinos that sent players their money after two weeks, but they sent it regularly. It took a long time, but the players always got their money. There can be various reasons for delays, but we'll see how it goes this week and whether you get your money.

Hvis du kan hjælpe mig, ville jeg sætte pris på det. Jeg har ikke startet tilbagebetalingen endnu; jeg vil vente 14 kalenderdage, som du sagde. Men efter at have læst anmeldelserne af Tenbet, tenobet2.io osv., tror jeg, at det samme vil ske med tenobet3.io, hvilket er grunden til, at jeg ville starte det med det samme. Men jeg venter og ser, om de svarer. Jeg har ikke planer om at spille noget andet på den hjemmeside eller annullere udbetalingen. Jeg er sikker på, at de vil fortælle mig, at jeg har overtrådt bonusbetingelserne, når det ikke er tilfældet. Har du brug for mit telefonnummer for at hjælpe mig? Jeg foretog alle betalingerne via Apple Pay.

Okay, I'll wait as you say, and when the time comes and you don't have the money, click on this link and you can set it up here. It will take some time for the whole process to go through, but let's hope it will be successful.

If the casino gives you any news about the withdrawal, feel free to let me know.

Of course, save all the proofs you have in case we need them.

Mange tak. Jeg venter på at høre fra dig og giver dig besked. Jeg klikker på linket, hvis det er nødvendigt. Tak igen, Jaro.

You're welcome, I hope you'll be successful even without our help. 🙂

Hej Jaro, i morgen er det 14 dage siden min første udbetalingsanmodning, og jeg har stadig ikke modtaget et svar. I øjeblikket er de fire udbetalinger (€300-€300-€150-€1400) i alt €2150, og de bliver bare ved med at fortælle mig, at de stadig gennemgår det. Min konto er stadig aktiv og fuldt verificeret; jeg har skærmbilleder af alt. Jeg har brug for hjælp til at inddrive pengene, ellers bliver jeg nødt til at foretage en chargeback, og jeg ved ikke rigtig, hvordan det fungerer.

So open a complaint at this link and we will try to help. We'll see what happens if you haven't received any payment yet. Be sure to wait with the chargeback until your complaint is settled. 

Okay, jeg har gennemført processen, og jeg venter på at høre fra dig. I mellemtiden vil jeg ikke foretage mig noget med min Tenobet-konto, men jeg er bekymret for, at de måske lukker siden helt ned, og at jeg mister muligheden for at få en chargeback. Hvad synes du om det?

I don't think that would happen; that would probably be the worst-case scenario. Even if the casino closed, it would still have to pay out its players. That would be the best-case scenario, though. But I don't think that would be the case. Let's wait and see what ha

Okay, nu skal jeg vente på, at du svarer på min klage? Jeg er ikke helt sikker på, hvordan det fungerer.

Yes, you have to wait until it passes the review stage and is assigned to someone.

You can find the entire process of how the complaint works at this link.

Hej Jaro, ingen har svaret på min klage over CasinoGuro, og de har lukket min konto uden forklaring eller grund. Hvad skal jeg gøre nu? Tilbageførsel?

Tomas replied to you two days ago and the complaint is still active. I recommend completing this entire process first. It's more time-consuming, but I definitely wouldn't go down the chargeback route yet.

Hello,

I have experienced the same thing. I deposited 1,256 EUR and made a profit of about 1,000 EUR.

I followed all the KYC steps and eventually they verified my account.

I did not use any bonuses from them; I only played with my deposited funds.

Now that I want to withdraw the money, they closed my account and said that I violated their rules, but they do not specify which rules I supposedly broke (because obviously I have not broken any).

They say they will return my money, meaning my original deposit. However, like many others here, it seems that I may not even get that back.

What can be done?

The link i played at is: https://tenobet.io/

Hello,

I think players should be told why they can't withdraw their balance, and if the casino won't say, it's time to complain.

Based on the information in our system, its current safety index is not among the green numbers; therefore, I would recommend presenting the matter to my colleagues through our Complaint Resolution Center.

You don't have to worry; it is completely free. The form is right here 👈

Not much else to assume, unless the casino changes the approach and says something more.

So, are you going to complain?