TenoBet Casino issues. (side 4)

May I ask if your account is already verified at this casino and if you have ever withdrawn any winnings from there before, please?

Also, what information have you received from them regarding the blockage of your account, if any?

Yes my account was fully verified, and no I didn’t withdraw any money from them I spent £2000 with them, I tried to withdraw on the Saturday and they say it takes 36 hours to review the payment, the 36 hours had passed and I went onto live chat and politely asked where’s my money as the 36 hours had passed, and they tried to say I was threatening them 🤦‍♂️ couple hours passed and I tried to log back into my account and my account was blocked, wouldn’t let me log in, then I went into me emails and this is the email I received

Dear Sam,

I hope this message finds you well.

Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.

As part of this process, we have issued a full refund of your deposits totaling €2009. These funds have been returned to the original payment method, and you can expect them to appear within 14 working days.

Additionally, your account has been permanently closed. Any associated contact information and payment methods have been blacklisted to prevent future activity and ensure compliance with our policies.

Thank you for your understanding. We wish you all the best moving forward.

Kind regards,

Blair

I see that your complaint is already being investigated by our complaint team, as well.

Unfortunately, we can't be sure if this caino will cooperate with us, though. They have a very low safety index, you know, so let's hope they will explain everything.

Are you still able to log in to your account now?

No I can’t log in I’m totally blacklisted and they won’t respond to my emails, this is life changing money and I can’t believe they can just do this to me

Here’s proof from there live chat them telling me my funds are 100% safe

In this case, let's hope it really will be that way.

Please keep us updated.

these screen shots where from before they blacklisted me I haven’t had any money from them they have blacklisted me I cant get into my account

I understand, thanks for explaining.

We need to wait and see now what will happen, you know. There's nothing else we can do, unfortunately.

What do you mean wait and see what happens? And what do you mean nothing you can do now? Have you got in touch with them then? Surely they can’t just get away with this 20,000 is to much money to just loose is life changing money 🤦‍♂️

Surely they can’t just get away with this 20,000 is life changing money, what do you mean wait and see what happens?

Your complaint is still in progress. Please wait for further information there.

Ok perfect thankyou, will I be updated on here or via email? Thanks

Sam write me in whats app +4522659610 i same have some problems with this casino

Within your complaint, and if you have set up your notifications, surely by email as well.

Yes have it email thanks

Hello maybe can you tell how is end they send your money or still not geted?

I wanted to share my experience with Tenobet Casino and see if anyone else has dealt with something similar.

I signed up, deposited around €250, and completed full KYC verification using my genuine UK identification and residency details. My account was approved by their verification team, and the site also allowed me to select the United Kingdom as my country when setting up withdrawal information.

After playing, my balance grew to over €3,000 and I submitted x4 withdrawal request.

While waiting, I emailed support asking them to confirm that UK players were allowed on the site, mainly because my KYC had already been approved and UK withdrawal options were available within the platform.

Shortly after that email, they closed my account permanently and claimed I had breached their Terms and Conditions. However:

* they did not specify which exact rule I supposedly broke,

* they did not explain why my UK KYC was approved,

* and they only offered to refund my original €250 deposits while confiscating the remaining balance/winnings.

I have screenshots and email evidence showing:

* approved KYC,

* withdrawal requests,

* account closure emails,

* and the fact UK details were accepted during registration/verification.

The site i was using was www.tenobet29.io

Has anyone else had success recovering withheld winnings from them?

After reading all the other comments i believe my money is lost and i probably wont be able to recover the €250 deposits either.

Hello, in my opinion, you can already find some similarities in the recently shared experiences. Based on the current rating and state of complaints, I dare to say that the casino pays out, but it takes some time.

On the other hand, if any casino already decided that the rules were breached and accounts closed accordingly, I would not expect the payment either. In such a situation there is usually not much to talk about with the casino on your own and I would recommend inviting our mediators in. We offer a specialized team of complaint mediators, which aims to investigate those situations to find out whether the confiscation or actions taken were accurate and fair based on the casino's terms.

You are welcome to give it a go right here by following the green link 👈

What do you think about this option? Are you in?

Thanks Radka, i have just submitted my complaint via the link, i hope you can help!

You are welcome. Now comes the hardest part, though. Truth be told, this casino has not earned its low safety index for nothing, so we have to be ready for any outcome, I reckon.

I do, in any case, hope for the best possible ending.