Rabona betaler ikke! Staldtaktik og AI-understøttelse. (side 2)

Hello, that must be very inconvenient. What did the casino tell you anyway?

It is intriguing that this casino carries out withdrawals only on weekends; I find that very surprising. Did someone from the casino specifically share this with you?

Hej alle sammen, jeg vil gerne udtrykke min utilfredshed med Rabona, fordi de har forsinket min verifikationsproces i seks måneder nu og forhindret mig i at foretage udbetalinger. Jeg sendte alle de dokumenter, de anmodede om, og derefter holdt de simpelthen op med at svare.

Endelig, hver gang jeg sendte en e-mail for at få oplysninger, fortalte de mig, at min anmodning stadig var under gennemgang og markeret som hastende. Jeg har ventet i over tre måneder på en e-mail fra dem med en opdatering, og de fortæller mig aldrig noget nyt, kun for at være tålmodige. De ønsker tydeligvis ikke at løse mit problem og vil bare beholde mine penge.

Spil ikke hos den bookmaker, for hvis du vinder, vil de gøre alt, hvad de kan for at undgå at betale dig.

Hello, I truly hope our colleagues will be able to help you. Speaking of which, you used the term "bookmark." To prevent possible complications, have you mainly been involved in casino games? In case the casino has somehow explained what has been delaying the process so heavily. It has indeed been ongoing for a very long time, and it's understandable to be upset.

Goddag Radka, jeg har kun brugt kontoen til sportsvæddemål. Jeg har ikke modtaget nogen forklaring på, hvorfor denne proces har taget så lang tid. Jeg er meget frustreret over denne situation, og jeg spørger, om du kan hjælpe mig ved at kontakte et medlem af Casino Guru for at undersøge denne sag og finde en løsning.

Oh, I'm afraid we won't be able to help you in this case, since we're not involved in sports betting. We don't have the experts or the necessary insight to handle these situations. 

But I can try to give you some advice and at least provide these links, where they might be able to help you. I truly believe they will.

You can find them here: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

I hope your situation gets resolved. 

Im in a similar situation myself. I have played on Rabona german website for 1-2 years and never had an issue with withdrawls until now.

Its been 8 days now for a 800 eur payout. I have "talked" to the generic AI support they have where they pretend to be "olivia" and "peter" but they only says generic bullshit things like "its on its way" etc. Regardless of what I say, they say the same thing.

Last thing I did was to give them 48 hours to solve it. They said they will...

Have you tried to contact the casino by email, as well, to get some explanation?

Perhaps it is related to a high amount of withdrawals during this period?

I'm just guessing, you know.

If you don't get your money after Easter, please let us know, and we will try to intervene. Deal?

Not by email, only livechat.

But If I dont have my money until tomorrow at lunch time, I will email them saying the time is up.

And yes, I will let you know after easter.

Great.

We'll wait for your update.

Just know that live chat usually doesn't know much regarding withdrawals, as it is up to the financial team.

Funny enough, I just got half of the sum. No idea of why half though....

Took from 23rd to 2 april. Glad it came at all. Lets wait for the other half 🙂

Is there a withdrawal limit applied, perhaps?

I hope it'll come soon, for sure. 🤞

Hej Kekowitz,

Jeg har et spørgsmål om Rabona. Jeg er medlem af en sportsbettinggruppe, og flere af os har spillet hos Rabona og hævet vores gevinster uden problemer.

De rapporterede også, at de havde modtaget post fra anklagemyndigheden, og at der var et retsmøde på grund af ulovligt spil, og at de skulle betale store bøder og skatter, hvoraf den ene var over €40.000.

Så mit spørgsmål er, har det været det samme for dig, eller har du haft lignende oplevelser?