Ask the Casino Guru team (side 19)

Thank you so much guys. I am happy to report that I have received the voucher. I commend you guys on your etiquette and efficacy. Truly, keep up the good work.

Thank you again Radka...

Hvorfor får jeg ingen feedback på min sag fra jer? En uge uden svar.

Kristina has already replied to your complaint and needs some information, actually.

I believe there was some mistake done, right?

I need help dealing with Ritzslots casino, they have been telling me they are waiting on the maker of the game. Im trying to cash out $800. Its been close to 2 weeks now

So, does that mean the game provider investigates your gameplay?

These checks could really take long, so perhaps you should wait a bit, and if you see that it is going nowhere, please submit a complaint, and our team will try to find out more.

Hej, jeg har et problem med en betaling på latam777 casinoet. Kan du hjælpe mig? Jeg ville sætte pris på det.

Hello, we are always happy to help. Can you kindly provide the casino URL (web address) and a description of what's been troubling you? We can look at it together.

No problem on our side.

Hi I got ripped off online pokies

Its called love meth

Done

This is the site url it will come up i won 320k and they payed me 40k than said forfeited because they dont no why

How can you help mate

Please post the URL of the casino, as I wasn't able to find it in our database.

Have you played with some bonus there or with your own money, please?

Godmorgen alle sammen. For noget tid siden hjalp I mig med en udbetaling, jeg havde ventende hos Mr. Beast Casino, og jeg sætter stor pris på jeres hjælp. Denne gang har jeg det samme problem. Jeg har ventet i over en måned på, at de bekræfter min bankkonto, og jeg har sendt kontoudtog, men der er intet svar. Hver gang man foretager en udbetaling på det casino, beder de én om at bekræfte sin konto. Jeg har en Mach-konto, som er virtuel, så jeg har ikke det fysiske kort, men jeg har sendt kontoudtog, der viser kortnummeret og mit navn. Jeg håber, I kan hjælpe mig denne gang, da jeg har ventet i meget lang tid. Jeg venter på jeres svar. Tak.

Hello there.

Please post the URL of the casino where you experienced this. I couldn't find anything related in your account here, unfortunately.

Only then will we hopefully be able to help.

Hej

https://mr.bet/cl/notifications/inbox

Jeg håber, du kan hjælpe mig. Der har ikke været noget svar den dag i dag. I går spurgte jeg, og de fortalte mig, at den står i kø og venter på, at mine dokumenter bliver gennemgået. Det har de sagt hele måneden.

Oh, alright, it's Mr.Bet. Now I see.

Please submit your complaint here so our team can try to intervene in your case.

Kære Romi, jeg kan ikke få adgang til formularen for at udfylde den; den vises ikke. Kan du hjælpe mig?

Hello, this is usually a browser-thing. Could you kindly log out of your profile, then erase all stored data, cache + cookies, then reload the page and log back in? Alternatively, try to use a different "clean" browser you have never used before to access our site. If none of that works, please send a screenshot of the problem so we can have a better idea of the matter.

Jeg klikkede hvor der står her, og det er hvad der kommer op: spørgeskemaet vises ikke.