Ask the Casino Guru team (side 19)

196.686 visninger 357 svar |

Daniel5 år siden

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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.

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Guld

Sydafrika

1 måned siden

Original

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Thank you so much guys. I am happy to report that I have received the voucher. I commend you guys on your etiquette and efficacy. Truly, keep up the good work.

Guld

Sydafrika

1 måned siden

Original

Oversættelse

Thank you again Radka...

Bronze

Sverige

1 måned siden

Original

Oversættelse

Hvorfor får jeg ingen feedback på min sag fra jer? En uge uden svar.

Automatisk oversættelse:

Community & Complaints Administrator

1 måned siden

Original

Oversættelse

Kristina has already replied to your complaint and needs some information, actually.

I believe there was some mistake done, right?

Bronze

USA

2 uger siden

Original

Oversættelse

I need help dealing with Ritzslots casino, they have been telling me they are waiting on the maker of the game. Im trying to cash out $800. Its been close to 2 weeks now

Community & Complaints Administrator

2 uger siden

Original

Oversættelse

So, does that mean the game provider investigates your gameplay?

These checks could really take long, so perhaps you should wait a bit, and if you see that it is going nowhere, please submit a complaint, and our team will try to find out more.

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