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Ask the Casino Guru team (side 20)

216.305 visninger 415 svar |
6 år siden
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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Any.45
2 måneder siden
gbdk

This is a completely different landing page. The complaint request is in complaints, not here on the forum.

Kindly try this one: https://casino.guru/complaints/create 👈👈

2 måneder siden
dedkgb

Hej, jeg ville spørge, om det er muligt at få en anden tildelt min klagesag, da kære Petra desværre er på ferie. file

Automatisk oversættelse:
Kawwun
2 måneder siden
gbdk

It was due to the Easter holiday, do not worry, our team will get back to you as soon as possible.

Romi
2 måneder siden
gbdk

I dont want to be rude or rush anything, are you sure she‘s not on vacation?

Kawwun
2 måneder siden
gbdk

Please watch the timer on your complaint. It has been taken care of.

2 måneder siden
gbdk

What are the chances of getting my money back if the casino's live chat explicitly confirmed that they are a legal operator in my country, while in reality this is completely false?

JESHE
1 måned siden
gbdk

Hello, I guess you aim to ask how probable it is to get you a refund in case the casino is not licensed in your country.

Well, to be honest with you, this is not a question of fairness or an unfair approach, so it plays no role when it comes to resolving complaints. Imagine, for example, that the Casino Guru website is here for players to check the casino license before they register.

1 måned siden
pldkgb

Hej. Jeg ville spørge, om der er sket nogen fremskridt med min klage mod Slotuna Casino. Jeg har stadig ikke hørt fra dem, og du har heller ikke svaret.

Automatisk oversættelse:
Klaudia0505
1 måned siden
gbdk

Hello, you can always track the progress here 👈The time is almost up, so Id expect the mediator to get back to you shortly.

1 måned siden
gbdk

Does Kubo still work here?

sageirsword
1 måned siden
gbdk

Yes, he works, but he had an injury that took quite a while to heal. Why do you ask? 

1 måned siden
gbdk

Good morning. I'd like to know about my complaint against bubblesbet. I've been waiting since April 5th and haven't received any information. How much longer do I have to wait?

Jakubek82
1 måned siden
gbdk

I see that your complaint is being worked on, and the timer is ongoing.

Please watch it, and you will get a response from our team as soon as possible.

So, the situation hasn't changed at all, right? No contact from the casino whatsoever?

1 måned siden
gbdk

No.The answer is the same. Please wait. We're just verifying what they're verifying since I already have a verified profile. Could it be the amount of €480?

Radka
1 måned siden
pldkgb

Jeg har sendt alt, hvad du skulle bruge. Kan du tjekke det ud? Jeg sendte det for 2 dage siden.

Automatisk oversættelse:
Klaudia0505
1 måned siden
gbdk

Please watch the timer of your complaint, and you will be notified about what will happen next soon.

1 måned siden
gbdk

No.The answer is the same. Please wait. We're just verifying what they're verifying since I already have a verified profile. Could it be the amount of €480?

1 måned siden
gbdk

What do you mean by your question, please?

Romi
1 måned siden
gbdk

filefileThe withdrawal order is for the amount of €480, maybe they have a problem with it and they are putting me on hold because I don't see any other reason why nothing is changing and the casino's answer is unclear without specifics.

Jakubek82
1 måned siden
gbdk

I'm starting to doubt the credibility of this casino. I'll wait, maybe I'll be pleasantly surprised. But how long do I have to wait?

Jakubek82
1 måned siden
gbdk

If the amount is according to their limits, it should not be a problem whatsoever.

Are you still in touch with the support, though, and able to log in to your account?

1...19 20 2122
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