Ask the Casino Guru team (side 21)

Yes

And are they able to explain the situation to you in any way, or not at all?

The casino doesn't explain anything, only that if they know something, I'll get an email.

Good morning, I wanted to ask why I haven't received any information from you yet?

Hello there.

Could you please explain what information you have in mind?

Information about my complaint about casino bubbles bet. I have been waiting for a withdrawal request since 04/05/26.

Please watch the timer on your complaint; it is being worked on by our team.

May I ask what you would like to say with this screenshot, please?

Good morning, I wanted to ask why I have to send information again that I've already sent once. I asked about this in my complaint, but I won't receive a response before the deadline expires. Is this just a time-waster, as nothing has changed in my case for almost a month? Will I finally get a concrete answer from you or from BubblesBet Casino?

Hej. Hvis jeg har en åben klage over Slotuna Casino, og jeg har en lignende situation med Lanista Casino, kan jeg så beskrive sagen i den samme tråd, eller skal jeg åbne en ny?

Does anyone know when will i recive an email with my reward from tournament?

Unfortunately, I am unable to answer this question, but it is always good to fully cooperate with the casino so that everything goes well.

We treat each casino separately, so please don't mix them up.

You should receive a confirmation email after the tournament finishes, and later on, the voucher.

Please stay patient, everything has its time and procedures that have to be done.

How long i have to wait?

Please stay patient. If you don't receive it within the next week, surely let us know.

Hej, er der nogen, der har erfaring med toufas.com casinoet?

Hej, det er godt, at du spurgte. Jeg kender ikke casinoet personligt, men bare ved at kigge på den første landingsside ser det ud til, at det ikke går meget i dybden. 😀

Bare et udpluk af hvad jeg slet ikke kan lide:

Domænet har næsten intet sporbart omdømme eller historie.

Casinoet optræder ikke blandt de bedre kendte eller verificerede brands.

Der findes ingen let sporbar, gennemsigtig licens eller verificerbart licensnummer.

URL'en ligner mere en generisk loginside end et normalt casinomærke.

Der er et minimum af offentlig information, anmeldelser og virkelige spilleroplevelser omkring projektet.

Der mangler tydeligt sporbare operatør- og virksomhedsoplysninger.

Lignende nye offshore-projekter fungerer ofte kun i kort tid og forsvinder derefter eller skifter domæne.

Jeg sender det til mine kolleger i datateamet med tilladelse til at se på det, men jeg siger med det samme, at det vil tage noget tid. Jeg ville være meget forsigtig.

I recived an email, it said that i have to repond to it by any messege, and i did it like a week ago, how long i have wait?