Hej, jeg kan se, at kasinoet kræver yderligere bekræftelse fra dig, og du gjorde klogt i at sende det, de bad om, men jeg spekulerer på, hvorfor dokumenterne blev afvist? Fandt du ud af det, eller ved du bare, at de blev afvist? Jeg formoder, at du først skal gennemgå processen igen med succes for at kunne foretage en tilbagetrækning.
Men da du har indgivet en klage , vil vores team forsøge at hjælpe dig og forhåbentlig få det løst så hurtigt som muligt.
Jeg krydser fingre. 🤞
Hello, I see that the casino requires additional verification from you and you did well to send what they asked for, but I wonder why the documents were rejected ? Did you find out or do you just know that they were refused ? I suppose you will have to go through the process again successfully first in order to be able to make a withdrawal.
However, since you have filed a complaint, our team will try to help you and hopefully get it resolved as soon as possible.
I will keep my fingers crossed. 🤞