tage retslige skridt på casino 7 slots (side 2)

Hello, I see that the casino requires additional verification from you and you did well to send what they asked for, but I wonder why the documents were rejected ? Did you find out or do you just know that they were refused ? I suppose you will have to go through the process again successfully first in order to be able to make a withdrawal. 

However, since you have filed a complaint, our team will try to help you and hopefully get it resolved as soon as possible. 

I will keep my fingers crossed. 🤞

De afviste dem bare, så sendte jeg dem mere detaljeret igen. Men jeg må vente på svaret. Jeg synes, det er meget.

Første problemer med udbetalinger

Så beder de mig om yderligere dokumenter.

Jeg bliver afvist, hvilket får mig til at tro, at de ikke vil betale mine gevinster.

Det er længe siden, jeg har spillet appen i 1 år, og nogle gange falder de ind i dette problem. De burde forbedre sig. Andre kasinoer betaler høj fortjeneste. De tager lang tid.

There is certainly room for improvement I agree. But if you have some experience with them, then you know what to expect. Sometimes it happens that a casino needs additional documents for verification after a certain period of time when it wants to verify something. This is common practice. Let's see what happens with the documents you sent and whether they will be rejected or approved. Feel free to post any changes in the complaint and you can also write to us on the forum. 

I hope this will not be a difficult situation to resolve and you will eventually get your money. 😉

Jeg vil gerne vide, hvorfor jeg oprettede en bankkonto, og det lykkedes. Din tilbagetrækning ankom aldrig. Hvor lang tid er der gået? Det eneste, som specialisterne ved, hvordan de skal sige, er at udføre din sag. Jeg forstår ikke, om overførslen blev gennemført. Den kom ind på din konto, men du kigger på banken. Pengene er der ikke, og du ringer og taler med min bankdirektør, og han siger, at der ikke er nogen betaling, men ifølge dig modtog han, at det blev foretaget med succes, for første gang jeg har set det ske, det er irriterende, fordi de gør dig vent og sig kun til, at specialist ser din sag. Jeg håber du kan modtage mine penge, da fejlen blev begået af kasinoet, nu er mit spørgsmål ❓ hvor længe venter du.........

Dette casino gør allerede meget sjov med folk, og jeg har ventet på pengene i næsten en måned.

Hi, that's my question too, how long have you been waiting for your money ? From what I understand the casino told you that your withdrawal has been processed and sent but the money is not yet in your bank account, am I correct ? That's why I'm asking how long you are waiting, because we give casinos 14 days to sort out the withdrawal process and if they don't we will try to help. 

Let me know if I have understood correctly.

Oh, I see that the casino has responded to your complaint and still hasn't managed to resolve the situation regarding the documents and therefore your cards. It's strange that even though you say they are digital there is no alternative to verify. 

However, we will leave it to our team, you and the casino and I firmly believe that something will come up to make it a successful. 

Please let me know if you have anything new. 

I wish you strong nerves.

Hej, jeg har sendt bevis fra banken på, at kortene er min ejendom, og billeder af kortene, men jeg er blevet afvist mere end 10 gange... så næste gang har jeg allerede spildt en masse tid. Det er det værste casino, jeg nogensinde har spillet.

Jeg troede du kunne hjælpe mig?

Our team is trying to do their best and the case is not closed yet, so hopefully it will end well. It's difficult when you send basically everything you have and it still goes nowhere. 

Anyway, hopefully it will be resolved and the casino will come to some kind of reasonable agreement with you. 

Ja, jeg forstår det, men det sker, at de ikke fortalte mig, at det er 14 dage, bare venter på, at specialister løser din sag. Mit spørgsmål er, hvad der sker, hvis pengene ikke kommer? Vil de give mig tilbage, hvad jeg tjente? Jeg ser ingenting, så jeg må vente.

Hvis jeg forstår det, venter jeg på tilbagetrækningsprocessen.

Bare de ikke informerede om, at det var 14 dage, kun at speciallægerne gennemgår hans sag og venter.

So let's be clear, the 14 days I mentioned are the 14 days we give the casinos to sort out the withdrawal process. The casino obviously didn't give you any timeframe because they don't have one and therefore I don't know how long you should wait for a specialist to handle your case. 

So, if 14 days have passed since you made your withdrawal, you can file a complaint with us and we will try to help you and investigate what is going on and why you don't have the money yet. 

Did I make myself clear or do you need to ask questions ? Feel free to and I will answer you if I know. 

However, I wondered how long you have been waiting for your money, could you tell me ? 

Jeg har ventet i 10 dage og stadig ingenting, de siger bare vent, de løser det....

31. maj var det retreat, jeg lavede. Nu sætter jeg datoen nøje, så indtil i dag er der gået 12 dage og stadig ingenting.

Well, that seems to me to be enough to provide relevant reason for what's going on. 

Nonetheless, I would still wait those two days and see if the casino gets to you and if not, then I would recommend to file a complaint with us as I announced in my previous post, where our team would try to help you. 

Do you think you can handle it that way ? 

Ja, så venter jeg til de 14 dage er overstået og jeg vil informere dig om hvordan min sag er, tak.

You're welcome, I would be very happy if this was resolved, but let's not get ahead of ourselves. 

I'll wait. 

Hej, der er gået 14 dage, og der er stadig intet, der siger, at specialisterne stadig studerer.

Well, in that case, as I said, I would recommend opening a complaint. 

You can do so at this link. ⬅️

If you would also like to know what you can expect from the whole process, then I have also included this guide and you will find out everything you need to know. 

Nevertheless, you have still not got anywhere else, yes, when you say that they are still investigating. I understand that if they have nothing else to tell you they will repeat the same things to you, but I wonder how long that could take and that would worry me.

So I wonder if our team will be able to find out what is going on. 

Let me know if you decide to lodge a complaint.