Hello Romy, I'm having the same issue..
I made a withdrawal on April 15 and today 19 April its still pending (rollback option). My KYC was completed before the withdrawal and I didnt use any bonus.
Im worried they are not gonna pay out. What is the best approach here?
Hej,
Jeg foretog også en hævning på 2300eu for 3 dage siden, som stadig afventer (kan rulles tilbage), og jeg havde gennemført KYC før det, og der står KYC fuldført i min profil.
Hello,
I too made a withdrawal of 2300eu 3 days ago thats still pending (able to rollback) and I had completed KYC before that it says KYC completed in my profile.
Hello, I get that you expect the money to be paid without delay, but in this casino it seems that one has to wait. It is not cool but necessary, it seems. The best step is to wait patiently without cancelling the payout. I wish we could step in sooner, but we can't, so for the moment patience is the key.
Since the KYC was done successfully, I would say it is a processing delay.
Hej Romy, jeg har det samme problem..
Jeg foretog en udbetaling den 15. april, og i dag, den 19. april, afventer den stadig (rollback-mulighed). Min KYC blev gennemført før udbetalingen, og jeg brugte ikke nogen bonus.
Jeg er bekymret for, at de ikke vil betale. Hvad er den bedste fremgangsmåde her?
Hello Romy, I'm having the same issue..
I made a withdrawal on April 15 and today 19 April its still pending (rollback option). My KYC was completed before the withdrawal and I didnt use any bonus.
Im worried they are not gonna pay out. What is the best approach here?
Good day to you. I hope you do not mind me joining you here because, basically, the situation is just as described a few minutes ago.
It is perhaps not a coincidence since the other player is in the same situation. The casino likely experiences delays in processing and does not continue operations on weekends.
Try to be patient, please - and keep us posted.
I dont think thats correct. Tomorrow, its been a week now since my last withdrawal and another person received the payment before me while making the withdrawal after me seems on Trustpilot.
Delays require plain and honest communication. Moreover, I would say that none of us is familiar with the list of delayed payments, so I would not contemplate such things unless all the details are known. Your withdrawals are yours and the casino should work on them. Let's hope it won't take long.
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Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
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