Tak fordi du beskriver situationen mere. Ud fra alt, hvad jeg har læst, vil jeg anbefale at indgive en klage til os med det samme.
Det kan du gøre på dette link . ⬅️
Hvis du mener, at kasinoet fejlagtigt har anklaget dig for flere konti, ville det være det bedste skridt. Men kan du huske, om du tidligere var registreret her? Da vi talte om kontobekræftelse, gjorde du det her eller ej? Jeg formoder, at der i denne proces kunne være en sådan anklage.
Det virker heller ikke rigtigt for mig at få at vide, at man ikke kan hæve pengene, men at indbetale og fortsætte med at spille.
Så du vil gå videre og indgive en klage? Vores team vil forsøge at hjælpe dig med din situation, og forhåbentlig vil den blive løst retfærdigt.
Thank you for describing the situation more. From everything I've read, I would recommend to lodge a complaint with us right away.
You can do so at this link. ⬅️
If you think the casino has falsely accused you of multiple accounts then that would be the best step. However, do you remember if you were registered here in the past ? When we talked about account verification, did you do it here or not ? I suppose in this process there could be such an accusation.
It also doesn't seem right to me to be told that you can't withdraw the money but to deposit and keep playing.
So you're going to go ahead and file a complaint ? Our team will try to help you with your situation and hopefully it will be resolved fairly.
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