Verifikation Bruce Bet (side 2)

Imod det samme afviste de imod

Yes, I can see from the first screenshot that you need to verify the payment method and you also need to send a screenshot from your online banking. So you'll need to give the casino some time to look at it and tell you everything is alright. In the second screenshot I see that live chat is trying to advise you to upload your account statement with the transactions for the whole month and you say it was rejected again. Did you get a reason why ? I have a feeling that you might be doing something wrong but I don't know what as I don't see the reason for the rejection. It is quite clearly written what is needed and I think it should not be a problem to deliver it, but there is always some mistake if it is rejected. How long have you been trying to verify ? Have you tried asking in live chat what you have to do to make sure all the documents are correct ? 

I would also ask you if it would be possible to share screenshots and reports in one text for clarity. Because if you share 4 screenshots and two of them are always the same it's quite useless. 

Thank you and I will wait for your reply. 

Hej, jeg har også problemer med casinoet, jeg har uploadet alle dokumenterne og det er altid forkert, uanset hvordan jeg gør det, alle 4 hjørner er på dokumentets ID-kort foran og bagpå,

Adresse uploadet og betalingskvitteringer afvises altid.

Jeg indsatte en indsats på 100 euro med bonuspengene på mellem 0,50 cent og én euro

kan du venligst hjælpe mig

Hey, what is the specific problem with your documents since you can't verify ? Did the casino tell you a concrete reason and what you should do to get your documents accepted ? The most common issue is usually that the information is not visible or that some of the things that the casino asks to be on the document to be visible are missing. 

So let me know how it is, I will wait. 

Hej

Så jeg uploadede alt, hvad du har brug for, den sagde, at jeg angiveligt ikke tog et billede af bagsiden af mit ID-kort, men det gjorde jeg,

Så i går uploadede jeg alt igen, nu er det under revision igen,

Hvad gør jeg, hvis dette ikke accepteres igen?

Jeg har lavet det, så alle hjørner af dokumenterne kan ses

Med venlig hilsen

Let's see what the casino says to what you sent yesterday and then we'll see. It is always necessary that the information is clearly visible and that the documents contain everything necessary. If it was rejected again, we could find out what the issue is based on the casino's reason.

How long have you been verifying ? 

Jeg foretog kontrollen tirsdag eftermiddag og modtog besked i går eftermiddags.

Jeg har lige uploadet alt igen via e-mail

fordi jeg gerne vil have mine gevinster

Checken blev afvist igen, selvom jeg uploadede alt. Denne gang mangler kontoudtoget, som jeg uploadede med historikken, tilsyneladende

Obviously you will need to work with the casino and provide everything they need, although I can see from the screenshots that you are trying. Since you sent them the bank statement as well, we'll see how it goes from here. Everything else is accepted so far if I read correctly. 

Let me know if the verification was successful and the last document was accepted by the casino. 

Nej, det er ikke gjort endnu

Før jeg tilmeldte mig, ville jeg ændre adressen, men det var ikke muligt. Så kontaktede jeg dem, og de sagde, at de ville gøre det

Og jeg forstår ikke, hvad udbetalingen har med adressen at gøre

Hello there.

In my opinion, it all makes quite sense, and luckily, I don't see any signs of issues.

As Polly explained: your address will be changed, and in addition to that, your account needs to pass additional verification, because before your withdrawals are accepted, your account needs to be fully updated and verified.

Thus, the link between your address and the payout is quite narrow, I'd say.

Your withdrawal will never be accepted unless your account data is accurate, which is determined through the verification process, also called the KYC (Know Your Customer). It sounds complicated, though it's normal.

Do you play in many online casinos, by the way? I'd say the KYC appears every time you wish to withdraw funds for the first time.

Are there other aspects that concern you? We'll be here for you. 😉

Hej, udbetalingen accepteres aldrig

Jeg sendte alt min nuværende registreringsbekræftelse

Jeg ændrede adressen for to uger siden