Hej, ud fra hvad jeg har set af skærmbillederne, forsøgte du at bekræfte dit pas og måtte tage en selfie. Fik du succes? Har du også leveret de dokumenter, der tidligere var beskåret i det korrekte format og med alle oplysninger? Så er du verificeret eller ej, for ifølge skærmbillederne ser jeg ikke noget lignende fra live chat, så derfor spørger jeg. Hvis du ikke er verificeret, hvad er problemet med dokumentet så stadig?
I denne situation bliver du nødt til at gennemgå denne proces med succes, før du kan hæve penge, sandsynligvis er det derfor, det har taget så lang tid, at du ikke har været i stand til at hæve.
Jeg så også, at du har en åben klage, så hvis der stadig er nogle problemer, vil vi forsøge at hjælpe, men indtil videre har jeg en fornemmelse af, at det mere er en fejl, at noget ikke bliver leveret korrekt til casinoet. 😥🤔
Jeg venter på svaret.
Hi, from what I've seen of the screenshots, you were trying to verify your passport and had to take a selfie. Were you successful? Also, did you supply the documents that were previously cropped in the correct format and with all the information ? So are you successfully verified or not, because according to the screenshots I don't see anything like that from live chat, so that's why I'm asking. If you are not verified, what is the problem with the document still ?
In this situation you will need to go through this process successfully before you can withdraw money, probably that's why it's taken so long that you haven't been able to withdraw.
I also saw that you have an open complaint, so if there are still some problems we will try to help, but so far I have a feeling that it's more of a failure that something is not delivered correctly to the casino. 😥🤔
I will wait for the answer.
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