Viperspin casino DO NOT PLAY HERE (side 3)

It has been resolved, seems to have been an issue on their end which meant my wagers weren't being registered for a deposit i made

They've resolved it now and i was able to withdraw

Thanks for your support

You are welcome, Daniel 🙂 Do you wanna continue to play in this casino after this?

Viper spins closed my account after i won 50k

They happily took 5k off me each day and then when i won 50k they didnt respond to email and have no 2 weeks later deleted my account.

Becaureful they are scammers

Hi again Lecsus04, you seem to be just going on each part of Guru. However your username is not an account on our casino. Can you please let everyone know what it is so we can assist to chase this up? Better yet, make a Guru complaint https://casino.guru/viperspin-casino-review#tab=js-tab-reputation here and we can resolve it together if you think there is an issue? Otherwise, to us this is just fake feedback.

I want my money.

my email is endoftheworld8486@gmail.com

Hi Drew, feel free to make a Guru resolution case as mentioned, because on our end there's nothing.

Kind regards

I cant log in and what is my balance on there?

You were literally online 5 hours ago and receiving bonuses..

I'd avoid this site at all costs.

Not worth the hassle trying to verify.

The "up to 72hours to withdraw" is a lie too. Withdrawals as small as $200 take almost a week.

Better off playing other sites

Hi Luke, I'm not entirely sure where it states banking withdrawals are within 72 hours. International banking for any casino can take 1-10 business days, for that we have no control. Your withdrawal was constantly rejected due to you not understanding how to follow New Zealand banking information (your country). Attached as a document is our staff literally explaining to you how to do so. Correct documentation is also key with online casinos, very rarely do we have a player that can't follow a basic format.

Noting also, it's been 2 business days since your withdrawal was also accepted (once you got your banking information right)



Hello there my name is Jovan Smiljanic, my user name on Viperspin is jovansmiljanic1996@outlook.com. I have started playing on Viper spin just a bit over a year now and overall experience for me personally hasent been bad until today. After 33k deposited by me in just a bit over a year and consistant weekly deposits and no withdrawls for over 6 months I finally after depositing hit a big win. From 180 deposite i managed to make about 10k, now with my limit a week being only 4200. Check out this what they did to me. So they have a rule where if you end up winning big and end up reaching weekly limit you have to wait till 7 full days to be able to request a withdrawal. (Talking in Australian time) So on Tuesday last week 19th of 12 2023 at 19:19:00 I made a withdrawal of 2500,than I ended up winning more and i made another withdrawal request on Wednesday mornig 20th of 12 2023, which combined now had a maximum value of 4200 a week i can take out leaving my balance still on over 5k at this stage after performing withdrawals. Thursday around 2pm I had money in my Australian bank account not 2 separate transaction but one transaction of 4200. So now this week I waited for Tuesday on 21:33:11 26th of 12 2023amount 2500 and than I waited for Wednesday 05:56:35 on 27th of 12 2023, which if anybody normal with human sense can calcuate that i have made sure to wait 7 days between the withdrawals, so than I wake up morning today WEDNESDAY in australia right now as i am typing this is 3:28 pm and LAST WEEK at this time my withdrawals have already been done and I was paid, by tomorrow THURSDAY 2pm here in Australia which is in about 23HOURS from me typing this which is when I LAST WEEK AT THIS TIME ALREADY HAD THE MONEY PAID IN MY BANK ACCOUNT , BUT THIS TIME THEY CANCELLED MY WITHDRAWING REQUESTS AFTER I HAVE SPOKEN TO ONLINE SUPPORT MAKING SURE I WAS ABLE TO PERFORM THE REQUEST, ONCE HE CHECKED IT AND CONFIRMED SINCE I LIVE IN AUSTRALIA FOR ME TO MAKE WITHDRAWALS ONLINE STUFF HAS TO CHANGE MY LOCATION WHICH IS WHAT HE DID. THAN I WENT TO EMAILS AND EMAILED SUPPORT ASKING THEM TO PLEASE PROCESS MY REQUEST SO THAT I CAN RECIEVE MONEY IN TIME FOR NEW YEARS WHEN I GET TO HAVE MY DAUGHTER SINCE 5 MONTHS AGO CAUSE I HAD WORK INJURY. THEY WENT AND CANCELLED MY REQUEST CLAIMING I EXCEEDED WEEKLY LIMITS WHICH IS ABSOLUTE LIE. I DO HAVE SCREENSHOTS OF EVERYTHING NOW THEY ARE TRYING TO SAY I AM ABLE TO MAKE WITHDRAWAL ON 29UTC TIME WHICH HAS GOT NOTHING TO DO WITH ME WHEN I SENT THEM A SCREENSHOT OF ME RECIVING FUNDS ON 21ST OF DECEMBER AUSTRALIAN TIME LAST WEEK. SO WHT THEY ARE DOING IS THEY ARE MAKING YOU STRESS AND WORRY AND ANGRY SO THAT YOU KEEP GAMBLING AS YOU NEED TO GO THRU WITHDRAWING PROCESS AGAIN BUT NOW THEY ARE TELLING ME TO WAIT FOR OVER 8 DAYS SINCE 29UTC IN AUSTRALIA IS 30. AS SOON AS I GET MY FUNDS IF I DO END UP GETTING THEM THEY ARE LOOSING A REGULAR CUSTOMER AND I AM GONNA TAKE MY BUSSINESS ELSE WERE. AND THE LEVEL OF RUDNESS THEY DISPLAY WHEN WRONG AND IN NEED OF MAKING THINGS RIGHT IS ABSOLUTELY RIDICOLUS. MY HISTORY FOR ACC IS DEPOSITS: 33.593 AND CASH OUT IS : 18.300 AND I FINALLY GET A GOOD RUN AND THIS "ONLINE CASINO" DOESNT WANT TO PAY ME OR GETS TO MAKE RULES DEPENDING ON WHAT SUITS THEM. PLEASE POST THIS AS I AM AN ACTIVE STREAMER ON KICK AND I WONT STOP JUST ON HERE IF I DONT HEAR BACK FROM THEM. THANK YOU

DANIEL are you please able to get my post attention from the high ups in Viper spin casino to look into my case ? thank you

Hi Jovan,

You have received a response to your earlier emails.

As a casino, we have withdrawal limits which have been explained to you.

We will continue our discussion with you via email.

Thank you.

Nothing has been communicated to me, I have screenshot of reciving the funds on 21st of december which was australi time last week thursday i had money in my bank account by 2pm thursday, now its wednesday 7:55 pm if someone was to process my withdrawls i would be able to recivie it by end of the week and have it in time for new years and my daughter. I have waited for your limits you people are changing rules accoridng to your benefit, at this time last week both withdrawal requests have been done and I got money by 2 pm tomorrow. so I have been within al the time frames and regulations, HOW CAN A SUPPORT PERSON EMAIL ME TELLING ME NEXT AVAILABLE DATE IS 29 TH UTC WHEN I HAVE SCREENSHOT OF PAYMENT INSIDE MY ACCOUNT ON THURSDAY 21ST OF DECEMBER FOR 4200

Hi Jovan,

You received a response to your email.

Thank you.

SO SINCE THEY ARE ALL TRYING TO LIE TO ME AND SCAM ME OF MY WINNINGS LET YOU GUYS BE JUDGE HERE!!! SO AGAIN TO MAKE SURE EVERYONE IS ON THE SAME PAGE I AM TALKING AUSTRALIAN TIME.

LAST WEEK TUESDAY 7:19 PM WITHDREW 2500 AND LAST WEEK WEDNESDAY MORNING 5:55 I WITHDREW EXTRA 1700, THAN I GOT PAID THA INTO MY BANK ACCOUNT ON THURSDAY WHICH WAS 21ST AUSTRALIAN TIME REMEMBER. THERE IS PROOF FOR EVERYTHING THERE GUYS, NOW YESTERDAY AT 9:20 I MADE REQUEST TO WITHDRAW 2500 AND THAN TODAY MORNING AT 5:56 AM I WITHDREW ANOTHER 1700, WHICH THAN I WENT TO SLEEP, ONCE I WOKE UP AROUND 2 PM I HAD EAR INFECTION AND WENT TO DOCTORS AFTER THAT I CAME HOME TO LOOK THAT 4200 HAS ALL BEEN CREDITED BACK TO MY ACCOUNT, NOW THIS HAS BEEN DONE TO ME BEFORE AND I HAVE ENDED UP GAMBLING THE BALANCE AS I WAS FUROUS THEY WOULD PLAY AROUND WITH MY WITHDRAWAL AND HAVING TO GO THRU THE PROCESS AGAIN FOR NO REASON AND HAVING TO WAIT EXTRA TIME OVER WEEKEND AND ALL THAT JUST CAUSE THEY ARE LAZY. BUT MY FAULT RIGHT SO I WILL TAKE THAT ON CHIN AND LET IT GO, BUT THIS TIME THEY ARE NOT GETTING AWAY AS I HAVE DONE EVERYTHING ACCORDINGLY .

AND NOW GUYS YOU KNOW WHAT IS THE LAST EMAIL THEY SENT TO ME ? THEY SAID THE NEXT AVAILABLE DATE I CAN WITHDRAW 4200 AGAIN IS 29 TH UTC TIME WHICH BY THE WAY IS 30TH IN AUSTRALIA AS WE ARE AHEAD OF EVERYONE. SO WHAT THEY ARE TELLING ME IS THAT I CANT TAKE OUT ANYMORE MONEY UNTIL 11 DAYS GO BY FROM MY ORIGINAL WITHDRAWAL WHICH IS ABSOLUTELY CRAZY AS YOU GUYS CAN SEE IT ALL IN PHOTO PROOF.

SO SINCE THEY ARE ALL TRYING TO LIE TO ME AND SCAM ME OF MY WINNINGS LET YOU GUYS BE JUDGE HERE!!! SO AGAIN TO MAKE SURE EVERYONE IS ON THE SAME PAGE I AM TALKING AUSTRALIAN TIME.

LAST WEEK TUESDAY 7:19 PM WITHDREW 2500 AND LAST WEEK WEDNESDAY MORNING 5:55 I WITHDREW EXTRA 1700, THAN I GOT PAID THA INTO MY BANK ACCOUNT ON THURSDAY WHICH WAS 21ST AUSTRALIAN TIME REMEMBER. THERE IS PROOF FOR EVERYTHING THERE GUYS, NOW YESTERDAY AT 9:20 I MADE REQUEST TO WITHDRAW 2500 AND THAN TODAY MORNING AT 5:56 AM I WITHDREW ANOTHER 1700, WHICH THAN I WENT TO SLEEP, ONCE I WOKE UP AROUND 2 PM I HAD EAR INFECTION AND WENT TO DOCTORS AFTER THAT I CAME HOME TO LOOK THAT 4200 HAS ALL BEEN CREDITED BACK TO MY ACCOUNT, NOW THIS HAS BEEN DONE TO ME BEFORE AND I HAVE ENDED UP GAMBLING THE BALANCE AS I WAS FUROUS THEY WOULD PLAY AROUND WITH MY WITHDRAWAL AND HAVING TO GO THRU THE PROCESS AGAIN FOR NO REASON AND HAVING TO WAIT EXTRA TIME OVER WEEKEND AND ALL THAT JUST CAUSE THEY ARE LAZY. BUT MY FAULT RIGHT SO I WILL TAKE THAT ON CHIN AND LET IT GO, BUT THIS TIME THEY ARE NOT GETTING AWAY AS I HAVE DONE EVERYTHING ACCORDINGLY .

AND NOW GUYS YOU KNOW WHAT IS THE LAST EMAIL THEY SENT TO ME ? THEY SAID THE NEXT AVAILABLE DATE I CAN WITHDRAW 4200 AGAIN IS 29 TH UTC TIME WHICH BY THE WAY IS 30TH IN AUSTRALIA AS WE ARE AHEAD OF EVERYONE. SO WHAT THEY ARE TELLING ME IS THAT I CANT TAKE OUT ANYMORE MONEY UNTIL 11 DAYS GO BY FROM MY ORIGINAL WITHDRAWAL WHICH IS ABSOLUTELY CRAZY AS YOU GUYS CAN SEE IT ALL IN PHOTO PROOF.

THIS IS THEM STILL TRYING TO TELL ME LIES AND NOT LET ME TAKE MY MONEY OUT AFTER EVERYTHING BEING DONE CORRECTLY TO A MINUTE BY ME.

Hi, I read the whole conversation you had with the casino and I saw that they told you that they emailed you. You have a problem with the withdrawal or the time in which you can enter another one. The time is calculated weekly from when the money arrives in your account or from when the withdrawals were made. So if you say that you withdrew on 19 and 20 December and the money arrived on 21 December, then a week from which date you can withdraw again ? 

However, I would be very happy if everything could be solved with a cool head and you could withdraw your money. Could you answer my question then ? 

Hi Jaro and Jovan,

We have never said he can't withdrawal his funds, we have explained via email that there is withdrawal limits in place.

He has received many replies to his numerous emails and we will continue to reply to his emails.

We don't appreciate comments being spammed across this forum after you have received email responses.

You are welcome to request a withdrawal and it will be processed and paid as soon as possible.

Thank you.

Yes I understand and I didn't come across that the player will not receive money. I was just trying to better understand the timeframe in which the player can ask for a withdrawal again. 

However, since I see that it is possible to do so based on this answer, I think it could all turn out well.