Hej, € 5.000 er ret meget. Nogle kasinoer deler bare beløbet og sender det i flere lavere beløb. Efter min erfaring kan din bank faktisk nægte det på grund af "mistænkelig adfærd". Jeg forstår ikke rigtigt, hvorfor nogle kasinoer gør det, men vi havde tilfælde, hvor en spiller vandt € 5.000, casinoet sendte 10x € 500 fra 10 forskellige bankkonti - det er en meget mærkelig opførsel set fra din banks synspunkt. Hvorfor ville 10 forskellige mennesker fra 10 forskellige lande sende dig € 500?
Jeg siger ikke, at Vulkan Vegas gjorde det, men det kan være tilfældet ... Du siger, at du anmodede om tilbagetrækning onsdag, så de havde 2 dage og derefter weekenden. Jeg råder dig til at være tålmodig, men hold dig opdateret. Da du siger, at der ofte ikke er nogen tysk kundesupportagent, kan du prøve at sende dem e -mails, fordi agenten svarer, når de kommer til deres vagt. Vær også forberedt på, at det kan tage et par uger, før du får pengene. Ifølge vores optegnelser ligner Vulkan Vegas ikke et kasino, der ikke ville betale til spillerne, men de kan simpelthen have nogle problemer med, at din bank blokerer betalinger osv.
Så jeg råder dig til at begynde at bruge e -mail -kommunikationen, fordi du vil have hele din samtale med supportagenterne. Der er virkelig ingen grund til at kontakte dem hver dag. Bare vent på deres svar. Lad os vide, hvordan det udviklede sig. Du kan altid indsende klagen på vores websted, men jeg ville kun gøre det i det øjeblik, hvor kasinoet holder op med at reagere i en længere periode, og du ikke vil have dine penge.
Hi, €5,000 is quite a lot. Some casinos just split the amount and send it in multiple lower amounts. According to my experience, your bank could actually refuse it due to "suspicious behaviour". I don't really understand why some casinos do it, but we had cases where a player won €5,000, the casino sent 10x€500 from 10 different bank accounts - that's a very strange behaviour from your bank's point of view. Why would 10 different people from 10 different countries sent you €500?
I'm not saying that Vulkan Vegas did it, but it could be the case... You say that you requested the withdrawal on Wednesday, so they had 2 days and then the weekend. I advise you to be patient, but keep yourself up to date. Since you say that there's often no German customer support agent, try to send them emails, because the agent will reply once they come to their shift. Also be prepared that it may take few weeks until you get the money. According to our records, Vulkan Vegas doesn't look like a casino that wouldn't pay to the players, but they might simply have some issues with your bank blocking the payments etc.
So I advise you to start using the email communication, because you will have the whole history of your conversation with the support agents. There's really no need to contact them every day. Just wait for their reply. Let us know how it developed. You can always submit the complaint on our website, but I would do it only at the moment when the casino stops reacting for a longer period of time and you won't have your money.
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