Vulkan Vegas udbetaling (side 2)

Ja, jeg deponerede € 50 og tog derefter € 50-bonus med mig og spillede derefter og har nu en reel € 900 på den uden en bonus.

OK, then the standard procedure would be that you request a withdrawal on the same method that you used for the deposit (for example a card). Then they'll probably ask you to send few documents including your ID in order to verify your account.

....which then again will take forever....😂

but congrats with your winnings @Marlon

Som allerede prøvet flere gange, men svarene går ikke ud

Alt går glat med mit depositum. Tilbagetrækningen forbliver

Jeg ved ikke, hvad kortindehaverens navn er

At der ikke er nogen udbetalinger. Hvor er min saldo på 530 euro nu? Hvordan kan jeg stadig hjælpe

Cardholder is the person who owns the card that you used to make deposit. There should be your name 🙂

God dag,

Jeg vandt et beløb på € 500 i går, men når jeg vil trække mine penge, har jeg desværre problemer, og han accepterer ikke udbetalingen. Jeg har opdateret min konto fuldstændigt med mine oplysninger. Desværre kan jeg ikke bekræfte min e-mail-adresse og kan derfor ikke foretage betalingen. Jeg har allerede skrevet flere e-mails til støtte, men har endnu ikke modtaget et svar.

Hvad skal jeg gøre??

Med venlig hilsen

mustafa

I think that since it happened yesterday, the best option is to wait. It sometimes takes 48 hours to reply so just give them few days. Does the casino have a live chat support?

Har nogen haft en løsning? Betalte casinoet dig?

Hej, jeg har 500 euro på min konto hos Vulkan Vegas. Udbetalingen blev afvist, fordi jeg ikke var bekræftet. Sendte dem alle dokumenterne, men de bliver ved med at sende mig, det blev afvist. Pengene bliver aldrig trukket fra min konto. Hvad kan jeg gøre?

First set loss limit 50 euros per week. Then sent the documents again and check the pending time of withdrawals procedure. If they keep rejecting lodge the complaint here.

Hi

i have a question about booongo games when ever I played with demo mode I always win bigger amount, just now I played free play in casinoguru website Aztec sun games just one hour I won 20000$. But when I play with real money, is there any software difference between real money and free money mode?

Unfortunately so; not just with Booongo games but most of them.

This is why some casinos took the ability to "fun play/ demo play" as it would ultimately lead people to believe the games are either profitable, or keep your balance sustainable.

Using Stake as an example, I actually complained to the live support and my discord VIP manager (platinum level 4+ account) about Pragmatics bonus buy option on demo mode being heavily manipulated in favour of big wins. Tested on multiple occasions with 10+ buys in a row on demo mode, 7/10 everytime will be highly profitable. The 3/10 that aren’t "highly" profitable will always return 80% of the bonus buy amount.

Thankfully Stake took this fun play "bonus buy" feature off from most of the games offering a bonus buy since it isn’t a reality of gambling. It’s kind of like watching a Rosh stream, buying on demo mode you’ll see Max wins every 20 attempts; 1000x wins every 5-7 attempts (leading you to believe you’ll profit if keep buying)

Hello,

do you still have any pending documents? Your best option is to cooperate and finish the verification process.

If you are not sure what document is missing, ask the casino chat and follow all the instructions. If you don't pass KYC (Know Your Customer) verification you will not get paid your winnings.

If you struggle or get lost, submit the complaint here. But I would suggest trying to cooperate with the casino first.

Hi radka

can you answer my above question? I am looking for casinoguru answer.

Hello Anto1318,

I suggest you're talking about this question:

"i have a question about booongo games when ever I played with demo mode I always win bigger amount, just now I played free play in casinoguru website Aztec sun games just one hour I won 20000$. But when I play with real money, is there any software difference between real money and free money mode?"

It may be, just check whether the game you played in the casino has the same RTP as the free mode you played here. You should also implement how RTP and volatility work. I can see that Aztec Sun has an "unknown" RTP so it may be different from the casino's version.

Feel free to follow Casino Guru's Instagram profile, you'll find a hint there 🙂: https://www.instagram.com/reel/Cc0OUckIEmS/

Thanks

https://www.anwalt.de/rechtstipps/verluste-bei-online-casinos-auch-lieferer-aus-curacao-zur-rueckzahlen-veruhrt-201743.html.

De kan være sikre, men ulovlige i Tyskland, fordi der ikke er nogen tysk licens. Men jeg tror, du ved det nu. Derfor kan det også ske, at de ikke udbetaler, fordi du ikke skal. En spiller er ikke berettiget til en udbetaling fra casinoet, det går bare begge veje, hvis de ikke kan lide dit ansigt.

Hilsen fra Bremen

Kai

https://www.anwalt.de/rechtstipps/kein-recht-auf-gewinnausnahmen-wenn-online-casino-ohne-deutsche-licenses-besitzt-199417.html

Det gælder selvfølgelig også casinoer på Curaçao.

Du skal ikke betale noget. Det burde ringe alle alarmklokker.

Hilsen fra Bremen.

Vulkan Vegas problemer med gevinster over 300 euro

Det er sjovt, at hos Vulkan Vegas behandles små gevinster med det samme og udbetales hurtigt. Men når det kommer til flere hundrede eller endda tusinde euro, skuffer dette casino mig enormt. Udbetalingsanmodning, som normalt tager 2 timer, accepteres ikke engang efter 24 timer. Pengene forbliver på balancen i håbet om, at spillerne vil gamble dem væk igen. Jeg kan godt lide kasinoet, men det er ikke muligt. Indtil videre har jeg fået alle gevinster udbetalt, men måden de overtræder deres egne vilkår og betingelser på er kundeuvenlig.

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So how long did it take to get the winning from this casino in your case? 🤔

If you read this whole thread you'll see that the casino is quite slow at the moment, let's hope that it will improve soon.