Winnerz casino fraud (side 2)

The account closure still leaves your original question about the missing freebet unanswered. I understand why that has been frustrating.

Could you clarify whether this was a sports-betting freebet and whether any deposited funds or winnings are also being held in the blocked account?

Your complaint is currently waiting for review. Our team will first assess the details and whether the issue falls within our scope. We don’t handle sports-betting bonus disputes, so the nature of the missing reward matters here.

Please keep the original offer and the full conversation leading to the closure available for that review. You’ve described telling support that you would close your account because you were unhappy with their service. The exact wording of that exchange, together with the casino’s explanation, would help clarify why they subsequently referred to responsible gaming.

Dear Casino Guru Team,

Thank you for your response regarding my complaint against Winnerz Casino.

To clarify your questions: Yes, the missing promotion in question is specifically a sports free bet. Furthermore, to provide you with the full context of this bad-faith procedure:

 The Initial Promise: Following an initial complaint regarding my VIP treatment, Winnerz's VIP support explicitly promised me a special VIP free bet to make up for previous issues.

 The Disappearance: After this free bet was credited, it was subsequently and without any valid reason or warning removed/withdrawn from my account by the casino.

 The Retaliation: When I demanded an explanation and accountability for this technical trickery and systemic failure, Winnerz deliberately weaponized "Responsible Gaming" rules to force-close my account within seconds, using this as a cheap excuse to dodge resolving the issue.

Since you have stated that you do not handle disputes related to sports betting bonuses and therefore cannot intervene in this specific matter, I understand your policy boundaries. However, this behavior represents severe bad faith, deceptive bonus handling, and the mistreatment of a loyal high-roller customer.

Therefore, I would greatly appreciate it if you could leave my complaint and case details publicly accessible on your platform as a review and warning for all fellow high rollers and players, so they are fully aware of how Winnerz operates behind closed doors.

Best regards,

Ernest