Kære mahendrareddy71958 og Michal,
Tak fordi du gjorde os opmærksomme på dette emne og for at give os mulighed for at deltage i samtalen.
Hos 10CRIC følger vi omhyggeligt alle anmeldelser og kommentarer på denne platform, siden vores kundeserviceteam fik adgang. Det har været utrolig værdifuldt at engagere sig i vores fællesskab og modtage feedback. Vores primære mission er at yde enestående service til vores kunder.
Vi har omhyggeligt gennemgået denne sag, inklusive al tidligere korrespondance, og kan bekræfte, at den pågældende betaling ikke er modtaget af os. Banken har bekræftet, at betalingen var vellykket, men den blev sendt til en anden forhandler, ikke til 10CRIC. Alle indbetalinger foretaget af kunden til 10CRIC er blevet fundet og korrekt krediteret til deres konto.
Vi har meddelt disse resultater direkte til mahendrareddy71958 via e-mail og har bekræftet sagen flere gange for at sikre, at vores løsning er korrekt.
Vi forstår fuldt ud, hvor bekymrende betalingsproblemer kan være, og beklager enhver frustration, det måtte medføre. I sådanne situationer anbefaler vi, at du kontakter den udstedende bank, som burde kunne yde yderligere assistance, da pengene ikke nåede frem til os.
Hvis der er yderligere spørgsmål, står vi stadig til rådighed for at hjælpe.
Med venlig hilsen,
10CRIC
Dear mahendrareddy71958 and Michal,
Thank you for bringing this matter to our attention and for allowing us to participate in the conversation.
At 10CRIC, we carefully follow every review and comment on this platform since our Customer Care team gained access. It has been incredibly valuable to engage with our community and receive feedback. Our primary mission is to provide outstanding service to our clients.
We have carefully reviewed this case, including all past correspondences, and can confirm that the payment in question was not received by us. While the bank has confirmed the payment was successful, it was sent to a different merchant, not 10CRIC. Every deposit made by the customer to 10CRIC has been located and correctly credited to their account.
We have communicated these findings directly to mahendrareddy71958 via email and have re-verified the case multiple times to ensure our resolution is accurate.
We completely understand how concerning payment issues can be and regret any frustration caused. In situations like this, we advise contacting the issuing bank, who should be able to provide further assistance, as the funds did not reach us.
If there are any further questions, we remain available to assist.
Kind regards,
10CRIC
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