1Bet Casino - Spilleren kræver kompensation for tab efter dårlig kontoadministration.

Hello,

From March 2025 to the present day, I estimate I have lost more than €20,000 at 1bet. Interestingly, my transaction history is not displayed in my 1bet account. (See attachment)

However, I can prove most of it using my credit card statement.

I hereby officially request my transaction history.

Now to my complaint:

Relatively soon after my first losses, I requested that my account be blocked because I am a gambling addict. As a result, I am also on Oasis's exclusion list, which 1bet apparently didn't care about.

Despite repeated requests and pleas to close my account, 1bet simply ignored them. On the contrary, I was constantly encouraged to lose more money. As I am severely addicted to gambling, I have repeatedly requested self-exclusion over the past 16 months, but each time I was ignored, so I foolishly lost more and more money and am now facing financial ruin.

I've attached my first emails. I can provide much more later.

For me it is clear that 1bet ruthlessly and unscrupulously exploited my obvious gambling addiction and failed to fulfill its obligations regarding responsible gambling.

I hereby demand the return of all my losses and deposits incurred after my initial emails requesting self-exclusion.

Should 1bet fail to comply and offer me appropriate compensation, I will have to involve my lawyer.

I am now requesting CasinoGuru's help to enforce my complaint.

Thank you!

Best regards

Hallo,

beginnend im März 2025 bis heute habe ich schätzungsweise mehr als 20.000 € bei 1bet verloren. Interessanterweise wird mir meine Transaktionshistorie in meinem 1bet Konto nicht angezeigt. (Siehe Anhang)

Ich kann aber den größten Teil mittels Kreditkarteabrechnung beweisen.

Hiermit fordere ich auch offziell meine Transaktionshistorie an.

Nun zu meiner Beschwerde:

relativ schnell nach meinen ersten Verlusten habe ich um Kontosperrung gebeten, da ich spielsüchtig bin. Aufgrunddessen bin ich auch in der Sperrdatei der Oasis, was 1bet offensichtlich auch nicht interessiert hat.

Trotz ständiger Anfragen und Bitten mein Konto zu schließen, wurde dies einfach von Seitens 1bet ignoriert. Im Gegenteil, ich wurde immer weiter dazu animiert mehr Geld zu verlieren. Da ich hochgradig spielsüchtig bin habe ich in den vergangen 16 Monaten immer wieder um Selbstsperre gebeten, wurde jedoch jedes Mal ignoriert, sodass ich dummerweise immer mehr Geld verloren habe und inzwischen vor dem finanziellen Ruin stehe.

Ich habe meine ersten Mails angehangen. Ich kann noch viel mehr nachreichen.

für mich ist klar 1bet hat gnadenlos und ohne Skrupel meine eindeutige Spielsucht ausgenutzt und ist seinen Pflichten zu verantwortungsvollen Spielen nicht nachgekommen.

Ich fordere hiermit alle meine Verluste und Einzahlungen zurück, die nach meinen ersten Mails mit der Bitte um selbstausschluss entstanden sind.

sollte 1bet dem nicht nachkommen und mir eine angemessene Entschädigung anbieten, werde ich meinen Anwalt einschalten müssen.

ich bitte CasinoGuru nun um Hilfe meine Beschwerde durchzusetzen.

vielen Dank!

Mit freundlichen Grüßen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Bet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues and the casino's responses? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication?
• Has the casino responded to your refund request already? What did the casino reply?

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example of a self-exclusion request/template

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

Greetings 1Bet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period.

In the meantime, check other resources and information in our responsible gambling guide found here: https://de.casino.guru/ratgeber-verantwortungsvolles-spielen. It might also be important to point out that online casinos not licensed under the German license won't participate in the OASIS self-exclusion scheme. Nevertheless, we believe online casinos should offer a mechanism of self-exclusion to players who are suffering from gambling issues.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

• Yes, I still have access. As I said, I can't see the entire transaction history.
• I sent you the correspondence by email.
• Last deposit: June 4, 2026
• I repeatedly wanted to get myself banned for player protection reasons, but was mercilessly ignored and exploited.
• I haven't submitted an official refund request to the casino yet. I need help from CasinoGuru, please!

Thank you!

Hallo,

• ja ich habe noch Zugriff. Wie gesagt ich kann die gesamte Transaktionshistorie aber nicht sehen.
• korrespondenz habe ich Ihnen per Mail geschickt.
• 04.06.26 letzte Einzahlung
• ich wollte mich aus Spielerschutzgründen immer wieder sperren lassen, wurde aber gnadenlos ignoriert und ausgenutzt.
• Ich habe noch keine offizielle Rückerstattungsanfrage an das Casino gestellt. Ich benötige bitte die Hilfe von CasinoGuru!

vielen Dank!

Dear Kian6,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Kian6,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the 1Bet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a 1Bet Casino representative to join this conversation and participate in resolving this complaint.

Dear 1Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kian6,

I have repeatedly tried to contact the 1Bet Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Igor