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I requested a withdrawal of 900,000. The money was deducted from the account and it shows as approved, but I never received the money.

Thirteen days have already passed.

I contacted support and they haven't given me an answer; they say their specialists are evaluating the claim. But it's always the same response.

Solicite un retiro de 900.000. El dinero se desconto de la cuenta y figura aprobado pero nunca recibi el dinero.

Ya han pasado 13 dias.

Pregunte a soporte y no me dan respuesta dicen que sus especialista estan evaluando el reclamo. Pero siempre la misma respuesta

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon

I have already made other withdrawals/deposits at the 1xbet casino and they have been successful without any problems.

I didn't use bonuses, it was with real money.

I will share the required information with you via the email address you provided!

I am at your disposal, I hope to recover my money.

Buenas tardes

Si ya eh realizado otros retiros/depositos en el casino 1xbet y han sido exitosos sin inconvenientes.

No utilize bonificaciones, fue con dinero real.

Si le comparto la informacion requerida al correo que me indico!

Quedo a su disposición, espero recuperar mi dinero.

Hello everyone..

I've written to 1xbet support repeatedly, and they all give me the same answer: their specialists are working on it and they can't intervene. But it seems strange to me because I haven't seen any progress on my claim. I don't know who else to ask or what to do. I hope I don't lose my 900,000. Please help me... if you need any information, I'm available.

Hola estamados..

Le eh escrito a soporte de 1xbet reiteradas veces y todos me dan la misma respuesta. Que sus especialistas estan trabajando y que ellos no pueden intervenir. Pero ya me parece raro porque no veo ningun cambio en el reclamo ya no se a quien preguntarle ni que hacer. Espero no perder mis 900.000 . Por favor ayudenme... si necesitan cualquier info estoy atento.

Dear Fedeepmk,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Fedeepmk,

My name is Endri, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear 1xBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence and why the withdrawal is taking longer.

Thank you in advance.

Respectfully,

Endri

Hello,

Thank you for contacting us. In order for us to check your payment, please provide the following details:

- your player ID,

- the withdrawal request number and the payment query number created in your personal account, AND

- the exact date, time, and amount of the payment you did not receive.

We will get back to you as soon as we receive and review the information regarding your case.

Best regards,

1xBet Team

Dear Fedeepmk,

The casino representatives have asked to provide the above mentioned details.

Please, provide the details so that we can investigate this complaint further. The sooner the better.

Looking forward to your response!

Endri

Dear 1xBet Casino,

The player Fedeepmk has provided the information requested.

Could you now help us understand why such a delay for their withdrawal which has been now over 1 month and clarify the situation? I would also appreciate it if you provided us with a timeline such as when will the player receive the withdrawal.

Looking forward to your reply!