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Hello,

I have make withdrawal at 21-9-2025 at 5.12 pm (GMT +2) with amount 21300 through Etisalat Cash method

But it had rejected from operator and i send all details by mail also answered will resolve my issue eithout any update

My 1xbet id : [hidden by Casino Guru]

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Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Sorry for that but is deposite not withdrawal

Thank you for the clarification! If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Natalia

Contact payment provider for what?

As already money transfere for casino operator wallet and 1xbet ticket was opened with any action so what should i do?

I completely understand your frustration. As mentioned earlier, it can take some time for the funds to be traced and either returned to your bank account or credited back to your casino account. Since this process isn’t entirely within the casino’s control, I’ll extend the timer by another 21 days to allow a full month for the transaction to clear. If there’s still no update by then, we’ll step in. Thank you for your patience and understanding. I’m hopeful we’ll have good news about your deposit soon.

Dear Amraltoukhey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru