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My name is Luis M*** B*** B***. My Bet7K account was blocked without warning or clear explanation from the support team.

The ban occurred after I requested a withdrawal that was never processed or credited to my account. When I tried to log in again, I simply received a message stating that my account had been suspended (screenshot attached).

I contacted support and was assisted by someone named Rakel N.. I was also assigned case number CDT-126846, but so far I have not received a concrete explanation or solution.

This is especially serious because I have money invested in active tournaments within the platform, and I have no access to my funds or the ability to participate, which represents a direct financial loss.

I kindly request that:

I am clearly informed of the reason for the block.

My account should be reactivated or at least I should be allowed to withdraw my funds.

Please respect my investments in active tournaments, or refund me in full.

I haven't broken any rules to my knowledge, and I consider this situation deeply unfair. I appreciate the AskGamblers team's help in mediating this dispute.

Mi nombre es Luis M*** B*** B***. Mi cuenta en Bet7K fue bloqueada sin previo aviso y sin explicación clara por parte del equipo de soporte.

El bloqueo ocurrió después de solicitar un retiro que nunca fue procesado ni acreditado en mi cuenta. Al intentar ingresar nuevamente, simplemente recibí un mensaje de que mi cuenta había sido suspendida (adjunto captura de pantalla).

He contactado al soporte, y me atendió una persona identificada como Rakel N.. También se me asignó el número de caso CDT-126846, pero hasta ahora no he recibido una explicación concreta ni solución.

Esto es especialmente grave porque tengo dinero invertido en torneos activos dentro de la plataforma, y no tengo acceso ni a mis fondos ni a la posibilidad de participar, lo cual representa una pérdida económica directa.

Pido amablemente que:

Se me informe claramente el motivo del bloqueo.

Se me reactive la cuenta o al menos se me permita retirar mis fondos.

Se respeten las inversiones que he hecho en torneos activos, o se me reembolse la totalidad del dinero correspondiente.

No he incumplido ninguna norma que yo sepa, y considero esta situación profundamente injusta. Agradezco de antemano la ayuda del equipo de AskGamblers para mediar esta disputa.

Dear gdskully,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you in resolving this issue, I would like to ask a few questions:

• Could you please post a screenshot here showing the message you see when you try logging into your account?
• Have you made any successful withdrawals before?
• Can you provide the exact date when you submitted your withdrawal request?
• Have you passed the full KYC verification or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, sports betting, or did you participate in tournaments only?
• Have you received any official communication or emails from the casino regarding your account status?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear gdskully,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.