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Hello, my name is Lolos, a user of Casino Guru, my complaint is related to withdrawals returned at the Casobet bookie.

I have all the documents verified correctly, I even have the emails saying that I am fully verified, and yet they continue to return my withdrawals and also the bets I make.

I have been in the chat with them more than once and I have sent them several emails with the complaint to their email. .

No response to the email and they say in the chat that they have no information on the matter and that I have to wait for an email response from the department that handles it.

I don't know why I feel like my money is being withheld and they are going to accuse me of fraud, which means they won't give me back a single euro.

Hola buenas mi mombre es lolos usuario de casino guru, mi queja va en ralacion a retiros devueltos en et bookie casobet.

Tengo al completo todos los documentos verificados correctamente incluso tengo los emails diciendo que estoy totalmente verificado, y aun asi me siguen devolviendo los retiros y tambien las apuestas que hago.

He estado en el chat con ellos mas de una vez y les he enviado bastantes emails con la queja a su correo support@casobet.com.

Ninguna respuesta al correo y ellos dicen en el chat que no tienen informacion sobre el asunto y que tengo que esperar contestacion por email del departamento que lo lleva.

No se porque me da que tengo retenido el dinero y me van a cusar de estafa lo cual no me devolveran ni un euro

Dear Lolos,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you're facing. To better understand your situation and assist you effectively, I would appreciate it if you could provide some additional details:

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification, including the verification of your payment methods?
• Which payment methods have you used for depositing funds into this casino?
• Which payment methods have you tried selecting for the withdrawal of your winnings?
• When was the last time you attempted to submit a withdrawal request with this casino?

Thank you in advance for your reply. I look forward to helping resolve this issue.

Best regards,

Veronika

Dear Lolos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.