ComeOn! Casino - Spillerens udbetaling forsinket.

I received on October 21, 2025: 2,880kr from ComeOn.com

After countless inquiries, I still haven't received my payout, and the only thing comeon can say is that I need to be patient. Which I think I have been now!

Jeg fik den 21 Oktober 2025 udbetalt: 2.880kr fra ComeOn.com

Efter utallige henvendelser, har jeg stadig ikke modtaget min udbetaling, og det eneste comeon kan sige, er at jeg skal være tålmodig. Hvilke jeg synes jeg har været nu!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Frederik1811,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Have you made any successful withdrawals before?

Yes, I have.

Can you please confirm that you have passed the KYC verification?

Yes, it is KYC verified

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Manual payout

Did you earn your winnings with or without an active bonus?

With a free bet

Har du foretaget nogle succesfulde udbetalinger før?

ja, det har jeg.

Kan du venligst bekræfte, at du har bestået KYC-verifikationen?

Ja, den er KYC verificeret

Hvilken betalingsmetode valgte du til at hæve dine gevinster? Var det den samme, du brugte tidligere?

Manuel udbetaling

Har du optjent dine gevinster med eller uden en aktiv bonus?

Med et freebet

Thank you for your reply and for providing the previous details, Frederik1811.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please provide any furhter communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Frederik1811,

Thank you for repsonse.

Have you contacted your Bank about transaction recently?

What was their response?

Yes. Was in contact with them yesterday..

attach the conversation here

Ja. Var i kontakt med dem i går..

vedhæfter samtalen her

Have you further communicated with the Casino that the transaction was returned, please? Could you provide any additional communication you had with the casino? Please send communication to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Hello.

yes I informed the casino about it on Monday (11/11) but they didn't answer me anymore

.

Hej.

ja jeg informerede casinoet om det i mandags (Den 11/11) men de svare mig ikke mere

.

Dear Frederik1811

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite ComeOn! Casino representative to join this conversation.

Dear ComeOn! Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

I am trying to get in touch with the casino representative outside of this thread. I will notify you, if there are any updates.

Thank you for your patience.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Frederik1811,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka