Cosmobet Casino - Spilleren anmoder om en refusion for blokerede kasinoindskud.

Have been able to deposit and play away 261 euros! Even though I am blocked on their other casinos which are under Santeda international BV. Due to gambling addiction. I have now contacted the casino and requested a refund on my deposits but received an answer that they do not make refunds? I am attaching a picture of my deposits at cosmobet casino. And also a picture from my stake (which is under the same management) which shows that I am blocked

Har kunnat sätta in och spela bort 261 euro! Trots att jag är blockad på deras andra casinon som är under Santeda international BV. På grund av spelmissbruk. Jag har nu kontaktat casinot och begärt en återbetalning på mina insättningar men fått svar att dem inte gör återbetalningar? Jag bifogar bild på mina insättningar på cosmobet casino. Och även en bild ifrån my stake ( som är under samma ledning ) som visar att jag är avstängd

Dear ewe1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cosmobet Casino.

Please note that GCB-licensed casinos don't mandate your self-exclusion to extend to associated brands.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you requested a self-exclusion due to gambling problems in this particular casino?
• Was your account in Cosmobet Casino closed as a result?

Thank you very much in advance for your reply.

Best regards,

Tomas

I have not requested a self-exclusion on cosmobet. But they have suspended my account after I requested a refund. But I have previously been denied registration at other casinos under santeda international due to gambling addiction.

Jag har inte begärt en självuteslutning på cosmobet. Men dem har stängt av mitt konto efter jag begärde återbetalning. Men jag har tidigare blivit nekad att registrera mig på andra casinon som är under santeda international pågrund av spelmissbruk.

Dear ewe1993,

I am sorry but this fact alone is not enough for us to ask the casino for a refund.

• After you requested the refund, did the casino acknowledge making any mistake?
• Did you receive any confirmation from online casinos you attempted to register that you are not allowed to do so due to previous self-exclusion due to gambling problems?

Please let me know if there is any other evidence that might support your complaint, otherwise we won't be able to proceed.

Share screenshots here, or any other evidence to my email at tomas@casino.guru

I'll wait for your reply.

Dear ewe1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.