Min oplevelse med Cosmobet Casino har været intet mindre end forfærdelig. I løbet af de sidste par måneder har jeg udholdt en ubarmhjertig cyklus af bedrag, manipulation og følelsesmæssig lidelse fra denne uærlige operatør. Det, der startede som en ligefrem anmodning om refusion, har udviklet sig til en langvarig prøvelse, der har forårsaget mig betydelig psykisk skade - til det punkt, hvor jeg har lidt et nervesammenbrud. Casinoet har konsekvent vildledt mig, forsinket handlinger og undladt at overholde både sine egne vilkår og de lovgivningsmæssige forpligtelser, det er bundet af.
Jeg har i øjeblikket et til gode på over £1.500, et beløb, der juridisk og kontraktligt skyldes mig i henhold til reglerne for selvudelukkelse. Min oprindelige konto var selvudelukket, og i henhold til branchestandarder og Cosmobets licensregler (under Curaçao Gaming Authority) skal enhver efterfølgende konto, der oprettes i en periode med selvudelukkelse, identificeres og lukkes, og alle indbetalinger skal refunderes. Vilkårene angiver tydeligt, at refusioner i sådanne tilfælde skal udstedes inden for to hverdage. Jeg har ventet siden cirka den 18. maj, og der er stadig ikke udstedt nogen refusion.
For at gøre det endnu værre har Cosmobet gentagne gange lovet, at min refusion var blevet behandlet, kun for senere at ændre deres historie eller tie stille. Disse falske forsikringer var tydeligvis designet til at berolige og forsinke mig, hvilket efterlod mig i en konstant tilstand af angst og usikkerhed. De har aldrig taget ansvar for deres fejl og skyder i stedet skylden på mig, idet de påberåber sig "brud" på deres vilkår, mens de ignorerer deres egne langt mere alvorlige lovovertrædelser.
Deres kundesupportproces er bevidst obstruktiv. Forsøg på at kommunikere via livechat bliver mødt med øjeblikkelig omdirigering til e-mail, hvor svarene er langsomme, generiske og afvisende. Endnu mere frustrerende er deres taktik med gentagne gange at bede mig om at forklare problemet – på trods af at de allerede har fremlagt al dokumentation – i hvad der synes at være en kalkuleret strategi for at slide kunderne ned og frustrere dem til at give op.
Et kritisk brud, der ikke kan ignoreres, er Cosmobets afvisning af at give oplysninger om deres udbyder af alternativ tvistbilæggelse (ADR), på trods af gentagne anmodninger. Dette er ikke bare uetisk; det er en direkte overtrædelse af Curaçaos spilleregler, som fastslår, at enhver uløst tvist skal eskaleres til en ADR efter spillerens anmodning. De er juridisk forpligtet til at give disse oplysninger, og deres afvisning repræsenterer et klart forsøg på at undgå ekstern kontrol.
Derudover rejser Cosmobets adfærd alvorlige spørgsmål om integriteten af hele deres drift. Deres vilkår og betingelser er modstridende og håndhæves selektivt. De har målrettet sårbare individer, herunder selvudelukkede spillere, med reklamemateriale – en praksis, der er både uetisk og ulovlig i henhold til standarder for ansvarligt spil. Udbetalinger synes at ske efter operatørens skøn snarere end i overensstemmelse med fair gameplay eller ægte RTP-mekanismer (Return to Player), hvilket antyder, at spillene i sig selv kan være manipulerede eller urimelige.
Hvad Cosmobet tilsyneladende glemmer, er, at vilkår og betingelser ikke eksisterer i et vakuum – de er juridisk bindende dokumenter, der skal overholde de lovgivningsmæssige standarder, der er fastsat af licensmyndighederne. Selektiv håndhævelse af deres vilkår, mens de overtræder deres egne forpligtelser, er ikke kun uetisk, men også ulovligt. Derudover er det positive billede, de forsøger at projicere online, dybt misvisende. Et stort antal Trustpilot-anmeldelser bliver angiveligt anmodet om til gengæld for gratis spins eller bonusser, hvor de i bund og grund bestikkes kunder til at efterlade positive anmeldelser. Denne praksis underminerer troværdigheden af deres omdømme og maskerer virkeligheden af deres adfærd. Et hurtigt kig på uafhængige platforme som Casino Guru eller AskGamblers afslører et meget klarere og mere foruroligende billede af dette casinos drift, med adskillige verificerede klager, der afspejler de samme systemiske problemer.
Hvis du har et lignende problem med Cosmobet Casino, opfordrer jeg dig kraftigt til at rapportere dem til deres betalingsudbyder, PAYOP, samt til internationale databeskyttelsesmyndigheder såsom International Commissioner's Office (ICU) eller din lokale databeskyttelsesmyndighed. Jo flere klager disse organer modtager vedrørende Cosmobets drift – især omkring økonomisk svindel, datamisbrug og brud på forbrugerrettigheder – jo mere sandsynligt er det, at deres licens vil blive undersøgt, suspenderet eller permanent tilbagekaldt. Disse lovgivningsmæssige rammer eksisterer af en grund, og uærlige operatører som Cosmobet skal holdes ansvarlige i henhold til international lov.
My experience with Cosmobet Casino has been nothing short of appalling. Over the past several months, I have endured a relentless cycle of deceit, manipulation, and emotional distress at the hands of this rogue operator. What began as a straightforward request for a refund has turned into a prolonged ordeal that has caused me significant psychological harm — to the point of suffering a nervous breakdown. The casino has consistently misled me, delayed action, and failed to honor both its own terms and the regulatory obligations it is bound by.
I am currently owed in excess of £1,500, a sum that is legally and contractually due to me under the regulations governing self-exclusion. My original account was self-excluded, and as per industry standards and Cosmobet’s licensing regulations (under the Curaçao Gaming Authority), any subsequent account created during a period of self-exclusion must be identified and closed, with all deposits refunded. The terms clearly state that refunds in such cases must be issued within two business days. I have been waiting since approximately the 18th of May, and still, no refund has been issued.
Adding insult to injury, Cosmobet has repeatedly promised that my refund had been processed, only to later change their story or go silent. These false assurances were clearly designed to pacify and delay, leaving me in a constant state of anxiety and uncertainty. They have never accepted responsibility for their failures and instead shift blame onto me, citing "breaches" of their terms while ignoring their own far more serious regulatory violations.
Their customer support process is deliberately obstructive. Attempts to communicate via live chat are met with immediate redirection to email, where responses are slow, generic, and dismissive. Even more frustrating is their tactic of repeatedly asking me to explain the issue — despite having already provided all documentation — in what seems to be a calculated strategy to wear down and frustrate customers into giving up.
A critical breach that cannot be ignored is Cosmobet’s refusal to provide details of their Alternative Dispute Resolution (ADR) provider, despite repeated requests. This is not just unethical; it is a direct violation of Curaçao gaming regulations, which state that any unresolved dispute must be escalated to an ADR upon the player's request. They are legally obligated to provide this information, and their refusal represents a clear attempt to avoid external scrutiny.
Beyond this, Cosmobet's behavior raises serious questions about the integrity of its entire operation. Their terms and conditions are contradictory and selectively enforced. They have targeted vulnerable individuals, including self-excluded players, with promotional material — a practice that is both unethical and illegal under responsible gambling standards. Payouts appear to be made at the discretion of the operator rather than in accordance with fair gameplay or true Return to Player (RTP) mechanisms, suggesting the games themselves may be manipulated or unfair.
What Cosmobet seems to forget is that terms and conditions do not exist in a vacuum — they are legally enforceable documents that must comply with the regulatory standards set by licensing authorities. Selectively enforcing their terms while breaching their own obligations is not only unethical but illegal. Additionally, the positive image they try to project online is deeply misleading. A large number of Trustpilot reviews are reportedly solicited in exchange for free spins or bonuses, essentially bribing customers to leave favorable reviews. This practice undermines the credibility of their reputation and masks the reality of their conduct. A quick look at independent platforms such as Casino Guru or AskGamblers reveals a much clearer and more disturbing picture of this casino’s operations, with numerous verified complaints echoing the same systemic issues.
If you are having a similar issue with Cosmobet Casino, I strongly urge you to report them to their payment processor, PAYOP, as well as to international data protection authorities such as the International Commissioner’s Office (ICU) or your local Data Protection Authority. The more complaints these bodies receive regarding Cosmobet’s operations — particularly around financial fraud, data misuse, and breaches of consumer rights — the more likely it is that their license will be investigated, suspended, or permanently revoked. These regulatory frameworks exist for a reason, and rogue operators like Cosmobet must be held to account under international law.
