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I won 9,280 in the CASH STACKS game and it was not credited to my account.

Ganhei 9,280 no jogo CASH STACKS e não foi creditado na conta .

Hello Kitojunior,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DoubleBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you used bonus to accumulate the win? Did you create any evidence of the winning bet? Is the win visible on your betting history? Could you please forward the betting history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I am aware of what I can and cannot withdraw a win. In this case it was a purchase of free spins worth 100 reais with a bet of 1 reais.

On these free spins I won 9,280 which at the end of the free spins was not credited to my balance, it just disappeared out of nowhere. I don't have access to my bets because I don't have that option on the Double bet site, it only has deposit and withdrawal history. . I'm using cell phone I'll try the full version on the PC maybe. This print I sent has the winnings but it disappeared out of nowhere and my balance remained the same.

Estou ciente do que pode ou não pode para sacar um ganho . Nesse caso foi uma compra de giros grátis no valor de 100 reais com aposta de 1real .

Nesses giros grátis foi ganho 9,280 que ao término dos giros grátis não foi creditado no meu saldo, simplesmente desapareceu do nada. N tenho acesso as minhas apostas pois não tem essa opção no site Double bet, tem apenas histórico de depósito e saques. . Estou usando celular vou tentar na versão completa pelo PC talvez tenha . Esse print que mandei tem os ganhos mas desapareceu do nada e meu saldo continuou o mesmo.

I'm seeing it come to nothing. I just lost my gain

Estou vendo que não dar em nada. Simplesmente perdi meu ganho

Hello Kitojunior,

Could you please ask the casino to forward you the betting history from that time?

Case solved. Casino got in touch and everything explained. Thanks

Caso resolvido. Casino entrou em contato e tudo exclarecido. Obrigado

Thank you Kitojunior for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick