Foxygold Casino - Spillerens konto er blevet lukket.

Foxygold closed my account without any reason. They claim I acted fraudulently or suspiciously without any further explanation. I had 2240 euros in my account waiting for a withdrawal. I had won this with a deposit bonus and I had not broken any rules. Now they are not responding to messages. I have previously received withdrawals from the casino normally.

Foxygold sulki tilini ilman syytä. He väittävät minun toimineen vilpillisesti tai epäilevästi ilman tarkempaa selitystä. Minulla oli tililläni 2240 euroa odottamassa kotiutusta. Olin voittanut tämän talletusbonuksella enkä ollut rikkonut mitään sääntöjä. Nyt he eivät vastaa viesteihin. Olen aiemmin saanut kasinolta kotiutukset normaalisti.

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Dear Jugi2334,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have reviewed the Terms and Conditions, specifically Rule 17:

"17. Our rights to suspend, end or cancel the Services

17.1 We may, at our absolute discretion and at any time, restrict your access to the Services and/or temporarily suspend, or permanently terminate, your account without cause and for any reason, including but not limited to if:

(a) we suspect that you are engaging in illegal or fraudulent activity;

(b) we are required to do so by any applicable law, rule or regulations;

(c) there is a material technological failure which prevents us from offering the Services;

(d) you do not, within a reasonable time of our requesting it, provide us with information that may be required for us to provide the Services to you;

(e) we suspect that you are acting in a manner which may create a legal liability for you, us or third parties, or which may be detrimental to the conduct of our business generally;

(f) we deem that you are taking unfair advantage of us or of any other player, or that you are otherwise acting unfairly;

(g) we suspect that you may be having financial difficulties;

(h) you are prohibited from interacting with the services due to any term of a contract of employment, or restriction of any professional body which applies to you; or

(i) we suspect that you have (or may have) otherwise materially breached these Terms."

To help me fully understand your situation, I’d like to ask a few questions:

• When did you attempt to withdraw your funds?
• Did you pass the verification before you lost access to the account?
• Have you been informed which specific rule within section 17 you are alleged to have breached in relation to the supposed fraudulent or suspicious activity?
• If there's any relevant communication, please forward it to [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra