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YESTERDAY I REGISTERED AND DEPOSITED 150 EUROS WITH A 200% WELCOME BONUS, ALL WAS WELL UNTIL THE SECOND SHOT PLAYING CARIBBEAN POKER I GOT A POKKER WITH A PRIZE OF 500 EUROS, I CONTINUED PLAYING AND WITHOUT PROBLEMS, A FEW HOURS LATER I WENT TO ENTER AND IT SAID MY ACCOUNT WAS UNDER REVIEW, WHEN I ASKED THE LIVE CHAT AGENTS THEY TELL ME THAT THEY HAD CLOSED THE ACCOUNT BY ADMINISTRATIVE DECISION, I HAVE PUT 3 EMAILS AND NOTHING AT ALL, THEY DON'T ASK ME FOR VERIFICATION OR ANYTHING, THE 300 EUROS OF THE BONUS SHOULD STILL BE THERE, PLUS THE WINNINGS BUT IT IS IMPOSSIBLE FOR ME TO ENTER THE ACCOUNT

AYER ME REGISTRE Y DEPOSITE 150 EUROS CON UN BONO DE BIENVENIDA DEL 200 POR 100, TODO BIEN HASTA QUE EN EL SEGUNDO TIRO JUGANDO AL POKER CARIBEÑO ME SALIO UN POKKER CON PREMIO DE 500 EUROS, SEGUI JUGANDO Y SIN PROBLEMAS , UNAS HORAS MÁS TARDE FUI A ENTRAR Y PONIA QUE MI CUENTA ESTABA EN REVISIÓN, AL PREGUNTAR A LOS AGENTES DEL CHAT EN DIRECTO ME DICEN QUE HABÍAN CERRADO LA CUENTA POR DECISIÓN ADMINISTRATIVA, HE PUESTO 3 CORREOS Y NADA DE NADA, NI ME PIDEN VERIFICACION NI NADA, TODAVIAN DEBEN DE ESTAR LOS 300 EUROS DEL BONO, MAS LAS GANACIAS PERO ME ES IMPOSIBLE ENTRAR A LA CUENTA

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you completed wagering of the welcome bonus?
• Have you played games other than Caribbean Poker?
• Could you please share with me your communication with the casino regarding the decision to suspend/close your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Avisinio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

TOMAS I SENT YOU AN EMAIL WITH ALL THE DATA

TOMAS TE ENVIE CORREO ELECTRONICO CON TODOS LOS DATOS

Thanks for sharing the information via email.

• Has the casino returned your deposit, or was it confiscated too?

Please let me know.

Dear Avisinio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru