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I currently have three pending withdrawals of €500 each (€1500 total) that are 14 days overdue. However, my total withdrawal balance at the casino is €7000. I request assistance in processing these initial withdrawals and in allowing the casino to continue withdrawing the rest of my winnings without further restrictions.

Tengo actualmente 3 retiros pendientes de 500 euros cada uno (1500 euros en total) que llevan 14 días de retraso. Sin embargo, mi saldo total a retirar en el casino es de 7000 euros. Solicito ayuda para que procesen estos primeros retiros y para que el casino me permita seguir retirando el resto de mis ganancias sin más bloqueos.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila