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Good evening,

I requested a withdrawal of €100.00 following a win at the GoldenLion.bet online casino and waited beyond the maximum time indicated by support to receive the withdrawal.

Both live chat and email support always respond with standard answers but then in practice they still haven't released my payment.

Could you help me please?

Thank you for your cooperation.

Marco D.

Buonasera,

Ho richiesto il prelievo di €100,00 a seguito di una vincita al casinò online GoldenLion.bet e ho atteso oltre il tempo massimo indicato dal supporto per ricevere il prelievo.

Il supporto sia live chat che via mail risponde sempre con risposte standard ma poi nella pratica non mi hanno rilasciato ancora il mio pagamento.

Potreste aiutarmi per favore?

Grazie per la collaborazione.

Marco D.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please specify whether you achieved your winnings with the help of a bonus?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear M4rcodeseta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening Tomas,

I apologize for the late reply.

Could you specify if you got your winnings thanks to a bonus?

No, the win was obtained by wagering my initial deposit of €25, with which I got €100.

I requested the withdrawal on October 8, 2025.

Now they don't even reply to emails anymore, not even with standard replies.

Thanks for your support

Buonasera Tomas,

chiedo scusa per la risposta tardiva.

Potresti specificare se hai ottenuto le tue vincite grazie a un bonus?

No, la vincita è stata ottenuta wagerando il mio deposito iniziale di € 25, con il quale ho ottenuto 100€.

Ho richiesto il prelievo giorno 8 ottobre 2025.

Oramai non rispondono più neppure alle mail, neanche con le risposte standard.

Grazie per il supporto

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino.

I wish I could be of more help. The casino can reopen this complaint anytime.