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Withdrawal request rejected due to violation of bonus rules

When a player abuses bonuses, GOOD DAY 4 PLAY has the right to apply them. measures to such a player, namely: to remove, cancel all existing bonuses and bonus winnings; to block the player's account immediately. Making six or more consecutive deposits with a promotional code indicates abuse of the bonus policy. To avoid such abuse, the player should make deposits from time to time without a promotional code (the deposit should be less than the average amount of previously made deposits)

The deposit amount of 15 euros has been returned to the game account.

They did the same thing to me on 4/4 when I tried to withdraw €350 and they cited the same reason, since then I have only made 3 deposits.

Nostopyyntö hylättiin bonussääntöjen rikkomisen vuoksi

Kun pelaaja väärinkäyttää bonuksia, GOOD DAY 4 PLAYlla on oikeus soveltaa niitä. toimenpiteitä tällaiselle pelaajalle, nimittäin: poistaa, peruuttaa kaikki olemassa olevat bonukset ja bonusvoitot; estämään pelaajan tilin välittömästi. Kuuden tai useamman peräkkäisen talletuksen tekeminen kampanjakoodilla viittaa väärinkäyttöön bonuskäytännöstä. Välttääkseen tällaisen väärinkäytön pelaajan tulee tehdä talletuksia aika ajoin ilman kampanjakoodia (talletus olla pienempi kuin aiemmin tehtyjen talletusten keskimääräinen määrä)

Talletussumma 15 euroa on palautettu pelitilille.

Tämän saman tekivät minulle 4.4 kun yritin nostaa 350€ ja vetosivat tähän samaan syyhyn , sen jälkeen olen tehnyt vain 3 talletusta.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your bonus history?
• Have you activated a bonus with each deposit you have made into this casino so far?
• Could you kindly specify how you activated the bonuses? Did you use a promo code, or were the bonuses available for selection during the deposit process?
• Did you receive any pop-up notifications or warnings with your sixth deposit informing you that you were not eligible for a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Aftersun,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru