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Today, 11.05.2026, I deposited 1,000 NOK at iBet Casino and claimed their welcome offer. I played using the bonus and won approximately 25,000 NOK. However, shortly after the big win, and while I was still playing, the casino revoked my bonus offer and removed all my winnings. They also removed my original deposit. In my opinion, this is completely unacceptable. The casino allowed me to deposit, claim the welcome offer, and play. But once I was lucky enough to win, they suddenly revoked the offer and confiscated both my winnings and my deposit. This feels extremely scammy and, in my view, highly questionable. I strongly advise other players to be very careful with this casino. I cannot understand how this kind of practice can be considered acceptable or legal. I kindly ask CasinoGuru to review this case and help me recover my deposit and winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iBet.com Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Was the welcome deposit bonus the only bonus you activated on your account? Have you received or activated any previous bonuses prior to the incident?
• Could you please explain how much wagering was left before the bonus was removed, to your knowledge?
• Could you please share with me your communication with the casino regarding the issue, including the email you received informing you about the removal of the bonus? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Let me share your responses here for convenience:

Is your player's account accessible to you? Can you log in? Yes I can log in

Was the welcome deposit bonus the only bonus you activated on your account? Have you received or activated any previous bonuses prior to the incident? Yes that is the only bonus i activated.

Could you please explain how much wagering was left before the bonus was removed, to your knowledge? I think i completed around 25% if i would have to guess. 

Dear hamzanaamza,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello hamzanaamza,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will try to contact the casino to see if I can help somehow.

We would like to invite iBet.com Casino to join the conversation.

Dear iBet.com Casino,

Could you kindly clarify what specifically led to the cancellation of the player’s bonus and the reset of its wagering progress?

Considering that the player was reportedly unable to use the services as intended, it is reasonably understandable that they may have expected a refund of their deposit under the circumstances. Could you, therefore, please explain why such a resolution could not be accommodated in this case?

If there are any additional factors relevant to the matter that cannot be disclosed publicly, please forward them to me directly at michal.k@casino.guru for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.