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I didn't know that there was a deposit amount minimum required. I made a deposit of $11.93 USD/0.00009528 BTC. When I got the email saying the transfer was complete they looked at the gaming site and there was no amount posted so I connected with customer support and they pretty much told me I was out of luck that my amount was "lost" in the system and there was nothing they could do about it. My husband read somewhere online that if you make a deposit that does not meet the minimum amount required then you make a second deposit that is what is required they will add both the one that did not meet the requirement and the one that did meet the requirement to your account. So I made a deposit that did meet the requirement but I still did not get the amount of the one that did not meet the requirement.

Hello Ljones84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KatsuBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Can you please clarify which casino you have the issue with as you have stated 2?
• How much was the minimum deposit supposed to be?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Ljones84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.