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Hello, I have a problem with Kingmaker Casino. Between September 29th and October 1st, I submitted several withdrawal requests, adhering to the casino's limit (3 x €500 every 24 hours). I haven't received any withdrawals yet, even though the requests have been in the system for several days. My current account balance is €9,200, in addition to the amounts already requested for withdrawal. My withdrawals are still pending. Furthermore, I haven't been asked to verify my account (KYC), even though the total amount exceeds €10,000. Please help me find a solution and get my money. I can provide screenshots and conversations with Kingmaker support. Thank you for your support!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the delay? What response have you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello! Today, October 13, 2025, I received my first payout of €500 after two weeks. It's frustrating. I hope the rest arrives in my account as soon as possible. I'll keep you updated! Thank you.

Hallo! Heute, am 13.10.2025, habe ich nach 2 Wochen die erste Auszahlung von 500 € erhalten. Es ist frustrierend. Ich hoffe, der Rest kommt so schnell wie möglich auf meinem Konto an. Ich werde Sie informieren! Vielen Dank.

Thank you very much for the update.

We will keep this complaint open until you confirm that your further payouts progress smoothly. Please keep me informed about any further developments.

Hello,

Thank you for your support so far. I would like to point out that my withdrawals are still significantly delayed. After almost two weeks, I finally received my first withdrawal of €500 today, even though I still have a significantly larger amount outstanding in my account.

This delay is very frustrating and concerning. Please keep the complaint open until all my withdrawals have been fully processed. I would greatly appreciate it if you could ask the casino to expedite the remaining payments.

Thank you in advance for your help. I'll keep you updated on any further developments.

Best regards,

Diana22.L

Hallo,

vielen Dank für Ihre Unterstützung bisher. Ich möchte darauf hinweisen, dass meine Auszahlungen weiterhin stark verzögert sind. Nach fast zwei Wochen habe ich heute endlich die erste Auszahlung von 500 € erhalten, obwohl ich noch einen deutlich höheren Betrag auf meinem Konto habe, der weiterhin aussteht.

Diese Verzögerung ist sehr frustrierend und besorgniserregend. Bitte lassen Sie die Beschwerde offen, bis alle meine Auszahlungen vollständig bearbeitet wurden. Ich würde es sehr schätzen, wenn Sie das Casino darum bitten könnten, die verbleibenden Zahlungen zu beschleunigen.

Vielen Dank im Voraus für Ihre Hilfe. Ich werde Sie über alle weiteren Entwicklungen auf dem Laufenden halten.

Mit freundlichen Grüßen,

Diana22.L

Hello! I was supposed to receive the money today, September 30th and October 1st, but nothing. I keep getting the same response from the employees: "Please be patient," even though a lot of time has passed! Thank you for your help!

Hallo! Heute sollte ich das Geld am 30.09. und 01.10. erhalten, aber nichts, ich bekomme immer die gleichen Antworten von den Mitarbeitern "Bitte haben Sie Geduld", obwohl schon viel Zeit vergangen ist! Vielen Dank für Ihre Hilfe!

Update: I have received the 2 payouts of €500 each, and in total I have received €1500 of the €10700 so far.

Update: Ich habe die 2 Auszahlungen von jeweils 500 € erhalten, insgesamt habe ich bisher 1500 € von den 10700 € erhalten.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello! I was supposed to receive my payouts for October 13th, 14th, and 15th today, but nothing has happened so far. I'm afraid it will take longer than 3 business days again... I hope you can help me, thank you!

Hallo! Heute sollte ich meine Auszahlungen vom 13.10., 14.10. und 15.10. erhalten, aber bisher ist nichts passiert. Ich fürchte, es wird wieder länger als 3 Werktage dauern... Ich hoffe, Sie können mir helfen, danke!

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Kingmaker Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Dear Diana22.L,

Thank you for reaching out to us.

We would kindly like to apologize for the delay of your withdrawal request.

Please be informed that we forwarded your payment with priority and expect the finalization of your transaction in the nearest time.

We thank you for your understanding and patience.

Kind regards,

Kingmaker Casino Team

Update: I have received the three withdrawals from the respective dates: October 13, 14, and 15. I withdrew another €500 today, and the remaining balance in the account is €7,200. I'll keep you updated on the other withdrawals. Thanks, Casino Guru!😇

Update: Ich habe die 3 Auszahlungen von den jeweiligen Daten erhalten: 13.10., 14.10., 15.10. Ich habe heute weitere 500 € abgehoben und der verbleibende Betrag auf dem Konto beträgt 7200 €. Ich werde Sie über die anderen Auszahlungen auf dem Laufenden halten. Danke, Casino-Guru!😇

Hello all.

Thank you for your cooperation.

We will wait for another update.

Best regards,

Romi

Update: I received the €1,500 payout on October 21, 22, and 23, 2019. The remaining balance in my account is €6,200. Thank you, Kingmaker Casino! I hope it stays this way so the payouts are processed as quickly as possible. Thanks, Casino Guru!

Update: Die Auszahlung von 1500 € habe ich am 21./22./23.10.2019 erhalten, der Restbetrag auf dem Konto beträgt 6200 €. Vielen Dank, Kingmaker Casino! Ich hoffe, das bleibt so, damit die Auszahlungen möglichst schnell gehen. Danke, Casino Guru!

Hello, I was supposed to receive the three direct debits from October 24th, 25th, and 26th today, but nothing has arrived yet. I'm afraid it's going to take a long time again…

Hallo, ich hätte heute die drei Abbuchungen vom 24.10., 25.10. und 26.10. erhalten sollen, aber bisher ist nichts angekommen. Ich befürchte, es wird wieder lange dauern…

Hello, I've been waiting for four days now and still haven't received anything... Please help me, Casino Guru.

Hallo, ich warte nun schon den vierten Tag und habe immer noch nichts erhalten... Bitte helfen Sie mir, Casino Guru.

Update: Today I received the three withdrawals from October 24th, 25th, and 26th. My remaining balance is €4700. Thank you so much, Casino Guru!

Update: Heute habe ich die 3 Auszahlungen vom 24.10., 25.10. und 26.10. erhalten. Mein verbleibender Kontostand beträgt 4700 €. Vielen Dank, Casino Guru!

Update: I received the withdrawals from November 1st, 2nd, and 3rd today. The remaining balance is €3200. Many thanks to Casino Guru and Kingmaker Casino!

Update: Ich habe heute die Auszahlungen vom 01.11., 02.11. und 03.11. erhalten. Der verbleibende Kontostand beträgt 3200 €. Vielen Dank an Casino Guru und Kingmaker Casino!

Hello Casino Guru, I was supposed to receive my withdrawals today, but nothing has arrived yet. I'm afraid it's going to take a long time again...

Hallo Casino Guru, ich hätte heute meine Auszahlungen erhalten sollen, aber bisher ist nichts angekommen. Ich befürchte, es wird wieder lange dauern...

Hello! Almost two weeks have passed and I still haven't received my money.

Hallo! Es sind fast zwei Wochen vergangen und ich habe mein Geld immer noch nicht erhalten.

Dear Kingmaker Casino,

Could you perhaps explain what is going on, please?

Thank you.

Best regards,

Romi

Dear Diana22.L,

Thank you for your reply and patience.

We would kindly like to apologize for the delay and any inconvenience this may cause.

Please be informed that your payment is in the last stages and will be finalized in the nearest time.

We thank you for your understanding.

Kind regards,

Kingmaker Casino Team

Update: Today, November 15th, I received the 3 payouts; the remaining balance in the account is €1700. Thank you so much, Casino Guru!

Update: Heute, am 15.11., habe ich die 3 Auszahlungen erhalten, der verbleibende Betrag auf dem Konto beträgt 1700 €. Vielen Dank, Casino Guru!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Diana22.L,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi