1. anmeldelse på Casino Guru, planlægger at gøre mange flere!
Registreringsamt: Australien
Depositum
Pris: $150
Betaling: Kort
Hvornår: 11. august kl. 10.30
Bonus hævdet: Sportsbonus 100% op til $150
Jeg var nødt til at kontakte Live Chat for at få bonussen krediteret, men den blev krediteret kort efter.
Omsætningskrav
Kvalificere dig til bonus = 1x @ 1,5+ odds.
Konvertering = (Indbetaling + Bonus) * 6 @ 2,0+ odds eller combo med 1,5+ odds 2+ ben.
Jeg nåede ret hurtigt omsætningskravene gennem nogle Live Betting på Bordtennis (forfærdeligt at prøve at vælge vindere der!).
Inden jeg udfyldte bonuskravene, spurgte jeg, om jeg kunne bekræfte min konto, da jeg godt vidste, at jeg skulle bekræfte før udbetaling. Spurgte et par gange på chat, hver gang fortalte "intet at verificere på dette tidspunkt" - hvilket jeg vidste, fordi bekræftelsessiden sagde dette.
Havde et problem med, at min bonusomsætning ikke blev beregnet/talt sammen. Den sad fast på $75 efter flere hundrede dollars værd af kvalificerende væddemål. Tog adskillige chats for at få det løst, et par af chattene var ubrugelige, og fortalte mig om T&C'er, da jeg påpegede, at jeg allerede havde læst dem. Live Chat-operatørerne var tydeligvis ikke ansatte hos Kingmaker, da jeg var nødt til at vise dem en kopi af en kampagne, der var tilgængelig på deres kampagneside via skærmbillede.
Lavt og derunder, 48 timer efter at have indsendt en tilbagetrækning, blev den sat på pause og rådgav mig til KYC.
KYC selv virkede en smule overdreven;
- Foto ID foran/bagpå
- Adressebevis
- Kopier af kort for/bagside
- Uredigeret transaktionshistorik fra konto knyttet til kort
- Selfie foran en enhed, der viser Kingmaker-webstedet.
De første tre har jeg ikke noget problem med, men den uredigerede transaktionshistorik virker lidt påtrængende.
Gjorde KYC, efter at have læst i T&C'erne, kunne det tage op til 10 dage, Live Chat fortalte mig, at det ville være inden for 3 hverdage. 10 dage virker som lang tid, 3 kunne jeg acceptere, selvom dets 2024 og KYC kunne/bør være øjeblikkeligt.
KYC konkurrerer den 14. august fra min side, og erklæret fuldført den 16. august (2 dage), så ikke dårligt der af KM.
Tilbagetrækning
Beløb: AU $800
Hvornår: 13. august (den sad afventende på grund af KYC)
Betalt: 16. august om eftermiddagen
Modtaget: Inden for 60 minutter
Samlet set en rimelig standardoplevelse, ikke noget særligt. Som det er med ethvert kasino, der laver delte Live Chat-tjenester, var de kun i stand til at give meget generiske svar, og nogle gange blot aflede spørgsmålet (dvs. "Ikke vores team", eller "kan ikke se den information").
Jeg ville ikke løbe tilbage for at bruge dem, men hvad angår "blev jeg betalt?" nå ja, jeg indbetalte, vandt og modtog mine penge inden for en rimelig tidsramme. I sidste ende er det, hvad du ønsker fra et kasino, det faktum, at du bliver betalt, hvis du vinder.
Et grundlæggende flueben fra mig i denne forbindelse.
1st review on Casino Guru, plan on doing many more!
County of registration: Australia
Deposit
Amt: $150
Payment: Card
When: Aug 11 10.30am
Bonus claimed: Sports Bonus 100% up to $150
I did have to reach out to Live Chat to get the Bonus credited, however it was credited shortly after.
Turnover Requirements
Qualify for Bonus = 1x @ 1.5+ odds.
Conversion = (Deposit + Bonus) * 6 @ 2.0+ odds or combo with 1.5+ odds 2+ legs.
I hit the turnover requirements pretty quickly through some Live Betting on Table Tennis (awful trying to pick winners there!).
Before completing the Bonus requirements, I did ask if I could verify my account knowing full well I'd have to verify prior to withdrawal. Asked a couple times on chat, each time told "nothing to verify at this point" - which I knew, because the verification page said this.
Did have an issue with my bonus turnover not calculating/adding up. It was stuck on $75 after several hundreds of dollars worth of qualifying bets. Did take several chats to get it resolved, a couple of the chats were useless, telling me about T&Cs when I pointed out I already had read them. Clearly the Live Chat operators weren't employees of Kingmaker, as I had to show them a copy of a promo available on their promotions page via screen shot.
Low and below, 48 hours after submitting a withdrawal, it was put on paused advising I had to KYC.
KYC itself seemed a bit excessive;
- Photo ID front/back
- Proof of Address
- Copies of card front/back
- Unedited transaction history from account linked to card
- Selfie in front of a device showing the Kingmaker website.
The first three I have no issue with, but the unedited transaction history seems a bit intrusive.
Did the KYC, after reading in the T&Cs it could take up to 10 days, Live Chat told me it would be within 3 business days. 10 days seems like a long time, 3 I could accept, even though its 2024 and KYC could/should be instant.
KYC compete Aug 14th from my side, and acknowledged complete by Aug 16th (2 days), so not bad there by KM.
Withdrawal
Amt: AU $800
When: Aug 13 (it sat pending due to KYC)
Paid: Aug 16th in afternoon
Received: Within 60 minutes
Overall, a reasonably standard experience, nothing special. As is with any casino doing shared Live Chat services, they were only able to provide very generic responses, occasionally just deflecting the question (i.e "Not our team", or "can't see that info").
I wouldn't be racing back to use them, but as far as "did I get paid?" well yes, I deposited, won, and received my money within a reasonable time frame. Ultimately, that's what you want from a casino, the fact you'll be paid if you win.
A basic tick from me in this regard.
