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Complaint about Kingmaker Casino

Hello,

I would like to file a complaint against Kingmaker Casino.

On July 16, 2026, I requested a payment of €500. However, the money has not yet arrived in my bank account.

I contacted customer service several times. I was told that my payout had been prioritized. Nevertheless, I still haven't received the money.

I request that you investigate this case and help me receive my payment as quickly as possible.

Thank you for your support.

Best regards

[Redacted]

Beschwerde über Kingmaker Casino

Hallo,

ich möchte eine Beschwerde gegen Kingmaker Casino einreichen.

Am 16.07.2026 habe ich eine Auszahlung in Höhe von 500 € beantragt. Bis heute ist das Geld jedoch nicht auf meinem Bankkonto eingegangen.

Ich habe den Kundenservice mehrfach kontaktiert. Mir wurde mitgeteilt, dass meine Auszahlung priorisiert wurde. Trotzdem habe ich das Geld bis heute nicht erhalten.

Ich bitte Sie, diesen Fall zu untersuchen und mir dabei zu helfen, meine Auszahlung so schnell wie möglich zu erhalten.

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

Yes, I have already made withdrawals from you. Furthermore, my current winnings do not come from an active bonus, but from my own account balance.

Please review the case and help me resolve the issue as quickly as possible.

Thank you in advance.

Best regards

Hallo,

ja, ich habe bereits Auszahlungen bei Ihnen vorgenommen. Außerdem stammt mein aktueller Gewinn nicht aus einem aktiven Bonus, sondern aus meinem eigenen Guthaben.

Bitte überprüfen Sie den Fall und helfen Sie mir, das Problem so schnell wie möglich zu lösen.

Vielen Dank im Voraus.

Mit freundlichen Grüßen

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please confirm whether you have passed the KYC verification?

Thank you for your patience and cooperation.

Dear Diana22.L,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, I have sent you all the details and evidence regarding Kingmaker Casino via email.

Guten Abend, ich habe Ihnen per E-Mail alle Details und Beweise bezüglich Kingmaker Casino zugesendet.

Dear Attila,

Thank you for your message.

The casino informed me that KYC verification was not required in my case. Therefore, I did not complete the verification process.

Attached you will find all correspondence with the casino as well as all relevant screenshots.

Thank you for your support. I look forward to your feedback.

Best regards,

[Redacted]

Sehr geehrter Attila,

vielen Dank für Ihre Nachricht.

Mir wurde vom Casino mitgeteilt, dass eine KYC-Verifizierung in meinem Fall nicht erforderlich ist. Aus diesem Grund habe ich keine Verifizierung durchgeführt.

Im Anhang finden Sie die gesamte Korrespondenz mit dem Casino sowie alle relevanten Screenshots.

Vielen Dank für Ihre Unterstützung. Ich freue mich auf Ihre Rückmeldung.

Mit freundlichen Grüßen,

[Redacted]

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you for your feedback and for your support so far. I greatly appreciate your time and efforts in handling my case. I will wait to hear from Munya and hope that my matter can be resolved as soon as possible.

Thank you again for your help!

Vielen Dank für Ihre Rückmeldung und für Ihre bisherige Unterstützung. Ich schätze Ihre Zeit und die Bemühungen zur Bearbeitung meines Falls sehr. Ich werde auf die Kontaktaufnahme von Munya warten und hoffe, dass meine Angelegenheit so schnell wie möglich geklärt werden kann.

Vielen Dank nochmals für Ihre Hilfe!

Dear Diana22.L

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Kingmaker Casino to join this discussion and provide their comments regarding the matter.

Dear Kingmaker Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.