Leon Casino - Spilleren oplever gentagne forsinkelser i kontoverifikationen.

Leon Casino wants images that do not meet the verification requirements; they demand a picture with the website in the background, a piece of paper with their name on it, and other things. The images are rejected every time because they are supposedly too blurry, but you can see everything clearly.

Leon Casino möchte Bilder die nicht der Verifzierung entsprechen sie verlangen ein Bild mit Website im Hintergrund einem Blatt Papier mit ihrem Name und noch andere Sachen die Bilder werden jedes mal abgelehnt weil sie angeblich zu unscharf sind aber erkennen kann man dort alles.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the photographs you most recently sent to the casino for verification? My email address is veronika.f@casino.guru.
• Are there any documents in your account that are currently pending verification?
• Which of your documents have already been approved by the casino?
• Which documents have you been requested to provide most recently?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika