Hej,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse med MelBet Casino.
Tillad mig venligst at stille dig et par spørgsmål, så jeg bedre kan forstå situationen.
- Er din spillerkonto tilgængelig? Kan du logge ind?
- Kunne du dele det seneste dokument, du indsendte til casinoet, som de ikke godkendte?
- Opnåede du din nuværende saldo ved hjælp af en bonus?
- Send oplysningerne til min e-mail på tomas@casino.guru eller post skærmbilleder her
Jeg håber, at vi kan hjælpe dig med at løse dette problem hurtigst muligt. Mange tak på forhånd for dit svar.
Med venlig hilsen,
Tomas
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player account accessible? Can you log in?
- Would you be able to share the most recent document you submitted to the casino that they didn't approve?
- Did you achieve your current balance with the help of a bonus?
- Send the information to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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