Merlin Casino - Spillerens indbetaling er forsinket.

Hello,

I deposited €29 into the casino via bank transfer on March 23, 2026 at 1:52 PM.

The amount was debited from my bank account but not credited to my player account.

I have contacted support several times, but I was always told that it had been forwarded to the finance department and that they would get back to me.

Nothing has happened so far...

Hallo,

Ich habe am 23.03.2026 um 13:52Uhr über Bank Transfer 29€ in das Casino eingezahlt.

Der Betrag wurde von meinem Bankkonto abgebucht aber nicht aufs Spielerkonto gutgeschrieben.

Ich habe mich bereits mehrfach an den Support gewandt, aber da wurde mir immer gesagt das es an die Finanzabteilung weiter geleitet wurde und die sich bei mir melden werden.

Bisher ist nix passiert...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mietz88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra