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Hi, I won and when I wanted to withdraw the money, they blocked the accounts. I contacted them by email. I sent everything they asked for and they accepted it, but my account hasn't been unlocked yet. This happened about 2 months ago.

szia nyertem és mikor ki akartam utalni a fiókokat zároltak emailba felvettem a kapcsolatot velük be kuldtem mindent amit kértek el is fogadták de a fiokom nem oldották meg most sem fel ez történt kb 2 honapja

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I played a slot machine on the game machine called garuda games. And I didn't win from a bonus, no bonus was active, I paid and won. I started checking after my account was closed and everything was sent to the email that you requested.

Nyerőgépen játszottam a garuda games nevű játék gépen . És nem bónuszbol nyertem nem is volt aktívalva semmilyen bónusz be fizettem és nyertem. Az ellenőrzést akkor kezdtem ellenőrizni miután le zárták a fiokom és emailba amit kérte teljesen be lett küldve minden

I played a slot machine on the game machine called garuda games. And I didn't win from a bonus, no bonus was active, I paid and won. I started checking after my account was closed and everything was sent to the email that you requested.

Nyerőgépen játszottam a garuda games nevű játék gépen . És nem bónuszbol nyertem nem is volt aktívalva semmilyen bónusz be fizettem és nyertem. Az ellenőrzést akkor kezdtem ellenőrizni miután le zárták a fiokom és emailba amit kérte teljesen be lett küldve minden