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I have been asked to verify my cards, which has prevented me from making withdrawals. The issue is that the first email I received (on March 7) only asked me to verify one card, which I use for the casino deposits and is the only card I use for such matters. Then, the next day, I received another email asking me to verify a card that I do not recognize and do not possess.

On May 13, I had some winnings and attempted to withdraw them, but the transaction was denied due to this verification issue. The problem now is that they are asking me to verify three cards already.

I sent them the card I use - the only one I use - and they verified it, but I have no idea whose the other two cards might be and I don't recognize them, nor do I have any cards in my name with those numbers. I've written about 27 emails so far and we still haven't found a solution.

I'm hoping we can resolve this soon because there is quite a bit of money involved.

The card that has been verified, starting with 5341, is the only one I've used on that site.

Me han pedido verificar las tarjetas, con lo cual no puedo hacer retiradas, el problema es que el primer correo que me mandaron (7 de Marzo) me pedia solo verificar 1 tarjeta con la cual yo deposito en el casino y es la unica tarjeta que utilizo para estas cosas. Entonces al dia siguente veo otro correo pidiendome otra tarjeta que yo no reconozco y no lo tengo.

El dia 13 de mayo tuve unas ganancias y las quise retirar pero al momento de retirar lo rechazaban por lo de la verificacion, el problema esta en que ahora me piden verificar 3 tarjetas ya.

Les mande la tarjeta que yo utilizo y es la unica que utilize y me la verificaron pero las otras 2 nose de quien sea y no desconozco de quien sea tambien no tengo en nombre mio ninguna tarjeta con esos numeros ya llevo como 27 correos y aun no llegamos a una solucion.

Espero poder llegar a algo ya que hay bastante dinero metido alli.

La tarjeta que esta verificada ya es la que comienza por 5341 y es la unica que he utilizado en esa pagina

Dear abritez58,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MyStake Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise how long you have been playing in this casino?

Could you kindly send me the screenshot of your deposit history showing all the payment methods you used for making deposits?

When was the last time you communicated with customer support regarding this problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello good

I've been playing since November

I made the first deposit in November.

In the screenshot it does not say with which card it was deposited but only the amount appears and it says card payment

Yesterday night was the last contact, I'm sending them emails to see how we can solve it but we haven't reached any solution since they repeat the email every time I reply to them.

Likewise I have a statement of the deposits that I did make with card 5341

Buenas

Llevo jugando desde noviembre

El primer deposito lo hize en noviembre

En la captura de pantalla no dice con que tarjeta ha sido depositada sino solamente sale el monto y dice card payment

Ayer en la noche fue el ultimo contacto, les voy mandando correos a ver como lo podemos solucionar pero no llegamos a ninguna solucion ya que ellos me repiten el correo cada vez que les respondo

De igual forma tengo un extracto de los depositos que yo si hize con la tarjeta 5341

Please understand that during the casino's verification process of payment methods, it requests information about the owner of all payment methods used for depositing into the casino account. If you do not recall using any of these cards and suspect that someone else made deposits into your account and used them for playing, it's possible that your account has been compromised. However, it's the responsibility of the players to ensure the security of their accounts and prevent unauthorized access by third parties. Have you noticed any signs of your account being accessed by a third party?

Hello good

Well, that's most likely

Since in no bank that I have, 2 transactions that have been made on the casino website are reflected.

In these cases, what happens to the account?

Buenas

Pues lo mas probable es eso

Ya que en ningun banco que yo tengo, se ve reflejado 2 transacciones que se han hecho en la web del casino

En estos casos que pasa con la cuenta??

Could you please send me the screenshots of your cashier history for the last three months? You may send them directly here in the thread, or send them to my email: veronika.l@casino.guru.

Dear abritez58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.