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Subject: Resolution Request - Unpaid Withdrawal

Hello, Quick Win team,

I'm contacting you to report that I still haven't received the R$200 withdrawal requested on 09/19/2024. The three days recommended by the site have already passed.

I have checked the situation via chat and e-mail, but all responses have been automatic and have not solved my problem. I would like an update and the resolution of this withdrawal as soon as possible.

Thank you for your attention.

Sincerely,

Login: [removed by Casino.Guru admin]

[Geovanni ****]

[removed by Casino.Guru admin]

Assunto: Solicitação de Resolução – Saque Não Pago

Olá, equipe Quick Win,

Estou entrando em contato para relatar que ainda não recebi o saque de R$200 solicitado no dia 19/09/2024. Já ultrapassaram os três dias recomendados pelo site.

Verifiquei a situação pelo chat e e-mail, mas todas as respostas foram automáticas e não solucionaram meu problema. Gostaria de uma atualização e a resolução desse saque o mais rápido possível.

Agradeço pela atenção.

Atenciosamente,

Login: [removed by Casino.Guru admin]

[Geovanni ****]

[removed by Casino.Guru admin]

Dear dezuanilive3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear dezuanilive3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.