Hej,
Jeg vil gerne give en opdatering vedrørende min klage.
Siden min sidste besked er situationen ikke blevet bedre. Mine udbetalinger bliver stadig ikke behandlet, og jeg oplever nu yderligere problemer med gentagne verifikationsanmodninger.
Jeg har allerede indsendt alle nødvendige dokumenter flere gange, herunder identitetsbekræftelse, bankkontobekræftelse, kortbekræftelse og adressebevis. Hver gang har jeg fremlagt dokumenterne korrekt og fuldstændigt.
Men efter at have ventet i flere dage bliver jeg gentagne gange bedt om at gennemføre nye verifikationstrin igen. I nogle tilfælde bliver de samme dokumenter anmodet om igen, selvom de allerede er blevet indsendt før.
Jeg overholder altid betingelserne med det samme og uploader alt igen, men processen gentager sig hele tiden, og der sker ingen fremskridt. Mine udbetalinger forbliver afventende, og der gives ingen klar forklaring.
Denne vedvarende situation er ekstremt frustrerende, da jeg har samarbejdet fuldt ud hele tiden, men jeg bliver stadig forsinket uden nogen løsning.
Jeg beder venligst om din hjælp til at løse dette problem, sikre at min verifikation endelig er gennemført, og at mine udbetalinger behandles uden yderligere forsinkelse.
Tak.
Hello,
I would like to provide an update regarding my complaint.
Since my last message, the situation has not improved. My withdrawals are still not being processed, and I am now facing additional issues with repeated verification requests.
I have already submitted all required documents multiple times, including identity verification, bank account, card verification, and proof of address. Each time, I provided the documents correctly and in full.
However, after waiting several days, I am repeatedly asked to complete new verification steps again. In some cases, the same documents are being requested again, even though they were already submitted before.
I always comply immediately and upload everything again, yet the process keeps repeating and no progress is made. My withdrawals remain pending, and no clear explanation is provided.
This ongoing situation is extremely frustrating, as I have fully cooperated at all times, but I am still being delayed without any resolution.
I kindly ask for your assistance in resolving this issue, ensuring that my verification is finally completed, and that my withdrawals are processed without further delay.
Thank you.
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