Rolling Slots Casino - Spilleren anmoder om bekræftelsesstatus for tilbagetrækning.

Can you check and see if my documents have been verified for my withdrawal request

Dear Jherewini133,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolling Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you submitted for verification and when you submitted the last one?
• Could you please share a screenshot of what it looks like when you attempt to check the verification status of your account?
• Have you contacted casino support and asked for assistance? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

*Photo id (drivers license)

*Bank statement (proof of address)

*I also had to do a video verification aswell which I completed.

I cannot remember the exact time I uploaded my last document but I no that after that received a email.

Thanks for your reply.

Have you received any feedback regarding the verification of your documents yet?

Kindly share any updates and obstacles in completing the verification since your previous post here.

Dear Jherewini133,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.