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I made a SPEI transfer of €200 over 42 hours ago, and it still hasn't appeared in my balance. I've already contacted the casino's live chat and emailed them, and they just keep giving me the runaround, saying I have to wait, even though I've already provided proof of my deposit. All SPEI transfers are instant; they shouldn't take any longer.

Realize una transferencia spei de 200 hace ya más de 42 horas, y todavía no aparece en mi saldo. Ya escribí al chat en vivo del casino y por correo electrónico y solo me dan largas, que te ngo que esperar es todo lo que dicen apesar de que ya les di prueba de mi deposito. Todas las transferencias spei son instantáneas no tienen porque tomar más tiempo

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Dear Gabo42,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra