Spinbara Casino - Spillerens konto er blevet lukket.

Spinbara closed my account overnight, and I had just over €52 in it, if I remember correctly. I wrote to L'Apro, but they told me I can no longer access my account and they won't refund me the money I had inside.

Spinbara mi ha chiuso account da un giorno all’altro e all’interno avevo poco più di 52 euro se ricordo bene. Ho scritto a l’apro ma mi hanno detto che non posso più accedere al mio account e non mi rimborseranno i miei soldi che si trovavano all’interno

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika