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I have a gambling problem and I reported it to the casino who first confirmed the closure of the account, then left it open allowing me to play, I want a refund

Ho problemi di gioco d’azzardo e l’ho comunicato al casinò che prima mi ha confermato la chiusura del conto,poi lo ha lasciato aperto consentendomi di giocare,voglio un rimborso

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinsy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila