Spinsy Casino - Spillernes udbetalingsanmodninger bliver afvist.

Account ID: 989947885

Request ID: 51471305

I am still waiting for Spinsy Support Team for their response about my withdrawals request..about 4 times they rejected my withdrawals..always go on live chat and talk to anyone that I need help why my money always canceled..

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Dear SFleming78,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Yes I only had one successful withdrawal on the 14th of May

2) my account is fully verified

3)Winnings were made without any active bonus rules applied

Here's the attachment of the Spinsy Casino response

Any update please about my withdrawals request case ?

Thank you for your reply, SFleming78. Do you currently have any pending withdrawal requests? Could you please clarify how many days it took for the last withdrawal to be processed?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear SFleming78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru