Verde Casino - Spilleren oplever problemer med tilbagetrækning.

Hello jarczan86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when is this issue regarding Germany going on?
• When was the last time you spoke to the casino and what was it about?

I would like to ask you to respond directly here in complaint by writing your text here, not sending screen shots.

Looking forward to your answer.

Regards,

Nick

Dear jarczan86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.